Put your customer data to work. Use AI for website personalization.

Help customers find what they need faster with relevant content and intelligent recommendations. Connect anyone to groups, experts, and content based on their interests, needs, and behaviors — all with an AI-powered website builder.

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customer communication platform for community cloud

Get a lot more action with a little more conversation.

Use our online customer communities to recommend groups and experts that have related interests and needs.

Present a personalized feed.

Select content — including files, articles, and topics — from across the community to deliver customized, relevant information.

Provide a complete view of community members.

All users’ profile pages show areas of interest and endorsements received for their expertise, as well as acknowledgement badges received from other members.

See what Experience Cloud
can do for you.

Discover how experiences can add to your business.

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Experience Cloud

Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.

Partner Relationship Management Solution: Deliver the same tools that makes your internal team successful to your partners.

Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.

Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Personalization Solution: Match individuals needs and interests with Salesforce personalized business integration software.

Experience Builder: Empower anyone in your organization to build digital experiences with a point-and-click builder, drag-and-drop components, and out-of-the-box pages, templates, and content.

Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages.

Files Sync and Share: Quickly find what you‘re looking for from anywhere, on any device. Share and collaborate on files, publish the best and most relevant content, and track it all in real time.

Customer Service Management Solution: Empower companies to manage all customer information and conversations in the cloud.

Business Integration Solution: Create and escalate support cases, update opportunities and qualify leads, and collaborate on and share files. Infuse communities with data from any system, anywhere.