It’s a better experience for customers when they can find the information they need faster. Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are powered by Salesforce Einstein’s machine learning and are based on individual interests, needs, and behavior.


Use our online customer communities to recommend groups and experts that have related interests and needs.

Select content — including files, articles, and topics — from across the community to deliver customized, relevant information. 

All users' profile pages show areas of interest and endorsements received for their expertise, as well as acknowledgement badges received from other members.

Discover how to add more community to your business.