Create a vibrant community with our customer engagement platform.

Recognize your most active members. Reward loyalty with customizable badges. Enable members to endorse each other for skills and expertise.

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customer engagement software for community cloud

“Salesforce is revolutionizing the way we interact.”

David Baker, Vice President of IT, St. Joseph Health

Provide each member with a personal score.

Our customer engagement platform makes it easy to reward members for being active in the community. Create your own ranks, badges, and scoring system as incentives for participation.

Enable user badging.

Users can create their own badges, which are a great way for users to thank each other for their contributions, for taking initiative, or for any other activity they want to recognize.

Bring experts to the forefront.

Empower members to identify and endorse other members as experts on specific topics.

Highlight top influencers and contributors.

Customer engagement software allows you to create a public leaderboard to thank members for their contributions.

See what Experience Cloud
can do for you.

Discover how experiences can add to your business.

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Experience Cloud

Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.

Partner Relationship Management Solution: Deliver the same tools that makes your internal team successful to your partners.

Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.

Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Personalization Solution: Match individuals needs and interests with Salesforce personalized business integration software.

Experience Builder: Empower anyone in your organization to build digital experiences with a point-and-click builder, drag-and-drop components, and out-of-the-box pages, templates, and content.

Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages.

Files Sync and Share: Quickly find what you‘re looking for from anywhere, on any device. Share and collaborate on files, publish the best and most relevant content, and track it all in real time.

Customer Service Management Solution: Empower companies to manage all customer information and conversations in the cloud.

Business Integration Solution: Create and escalate support cases, update opportunities and qualify leads, and collaborate on and share files. Infuse communities with data from any system, anywhere.