Salesforce Contact Center Pricing
One simple package to transform your contact center.
Get started with Salesforce Contact Center.
Start with Service Cloud as your foundation, then simply add the product listed below to get started with your Contact Center solution.
Salesforce Contact Center
One simple package to transform your contact center.
$
150
USD/User/Month
(Billed annually)
- Service Cloud Voice
- Self-Service
- Digital Engagement
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
See what's included in Contact Center.
Extend the power of Service Cloud with these related apps and add-ons.
Einstein for Service
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Slack for Service
Take sales productivity to new heights with real-time CRM data and automations in Slack.
Then, choose the Success Plans that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the Service Solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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Salesforce Contact Center Pricing FAQ
You can use Salesforce Contact Center with either Service Cloud Voice partner telephony, or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.
In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Center will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 1-800-664-9073 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.