Public Sector Solutions Pricing

Find the right public sector software pricing, add-ons, and support for your agency.

First, choose the right public sector products for your business needs.

Public Sector Foundation - Advanced Enterprise Edition

Out-of-the-box case management for government.
$ 275
USD/User/Month
(Billed annually)
  • Out-of-the-box, Configurable Apps
  • Digital Service Delivery Tools
  • Low-Code/No-Code Automation and AI

Public Sector Foundation - Advanced Unlimited Edition

Unlimited case management power for government.
$ 500
USD/User/Month
(Billed annually)
  • Includes All Enterprise Edition Capabilities
  • Up to 200 Custom Objects
  • Up to 120 MB Data Storage

Public Sector Einstein 1 for Service Edition

Unlimited Edition, plus Service Einstein AI, Data Cloud, Slack, and more.
$ 650
USD/User/Month
(Billed annually)
  • Service AI
  • Data Cloud
  • Slack Collaboration and Productivity

Features

Public Sector Foundation - Advanced Enterprise Edition

$ 275

user/month

Public Sector Foundation - Advanced Unlimited Edition

$ 500

user/month

Public Sector Einstein 1 for Service Edition

$ 650

user/month

Public Sector Pre-Built Apps

Public Sector Data Models

Public Sector Toolkit

Constituent Snapshot

Omni-Channel

Best of Salesforce for Service

Public Sector Foundation - Advanced Enterprise Edition

$ 275

user/month

Public Sector Foundation - Advanced Unlimited Edition

$ 500

user/month

Public Sector Einstein 1 for Service Edition

$ 650

user/month

Benefit Management

Emergency Program Management

Grants Management

License and Permit Management

Inspections Management

Provider Management

Contact Center Management

Courts Case Management

Employee Experience

Investigative Case Management

Social Program Management

Talent Recruitment Management

Public Sector Foundation - Advanced Enterprise Edition

$ 275

user/month

Public Sector Foundation - Advanced Unlimited Edition

$ 500

user/month

Public Sector Einstein 1 for Service Edition

$ 650

user/month

Care Plans

Computer Telephony Integration (CTI)

Actionable Relationship Center

Chat (Live Agent)

$

Complaints

Engagement Timeline

Life Events

Identity Verifiction and Audit Trail

Interaction Summaries

Outcome Management

Record Alerts

Regulatory Codes and Fees

Visit Scheduling

Volunteer Management

Group Membership

Public Sector Foundation - Advanced Enterprise Edition

$ 275

user/month

Public Sector Foundation - Advanced Unlimited Edition

$ 500

user/month

Public Sector Einstein 1 for Service Edition

$ 650

user/month

Accounting Subledger

Action Plans

Business Rules Engine

(Volume Limit of 6K calls/annum) (Volume Limit of 6K calls/annum) (Volume Limit of 6K calls/annum)

Decision Explainer

(Included in Business Rules Engine) (Included in Business Rules Engine) (Included in Business Rules Engine)

Dynamic Assessments

Dynamic Forms

Intelligent Document Automation

OmniStudio

Service Process Studio

Public Sector Foundation - Advanced Enterprise Edition

$ 275

user/month

Public Sector Foundation - Advanced Unlimited Edition

$ 500

user/month

Public Sector Einstein 1 for Service Edition

$ 650

user/month

Data Cloud

Available for purchase Available for purchase

Einstein for Service

Available for purchase Available for purchase

Service Cloud Voice

Available for purchase Available for purchase

Slack Enterprise Grid

Available for purchase Available for purchase

CRM Analytics for Public Sector

Available for purchase Available for purchase

Customer Community Plus for Public Sector

Available for purchase Available for purchase

Einstein Conversation Insights

Available for purchase Available for purchase

Feedback Management

Available for purchase Available for purchase

Salesforce Scheduler

Available for purchase Available for purchase

Digital Engagement

Available for purchase Available for purchase

Then, choose the Success Plan that's right for your organization.

From resources to embedded experts, get the right level of support and expert guidance for your organization.

Standard Success Plan

Learn at your own pace with free self-guided resources.

Included in all licenses.
  • Online learning to upskill teams
  • Global Trailblazer community

Premier Success Plan

Fast track your success now with easy and expert guidance.
  • Access to 24x7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximize ROI with proactive, personalized expertise
Contact your account executive.
  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximize ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realize the full potential of your Salesforce investment.

Public Sector Solutions Pricing FAQ

Public Sector Solutions is Salesforce's public sector software. It includes out-of-the-box apps that help agencies deploy faster. Plus, flexible low-code/no-code tools help governments customize to fit their needs. Built on a powerful platform, it helps agencies scale and adapt for the future.

Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, like Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.

Customers can choose to run Public Sector Solutions on Salesforce Government Cloud products or the Salesforce commercial instance. Salesforce Government Cloud products are be purchased separately.

Salesforce products integrate with many outside applications and systems. For systems that don’t have built-in integration, you can use MuleSoft, work with integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of which integration solution will work best for you.

We offer several advisory, adoption, and support plans. To learn more, visit Salesforce Customer Success.