Give customers a simple, intelligent self service platform.

Build branded help centers, communities, and portals connected to your business data and processes to deliver an amazing customer experience.

With Experience Cloud, you get:

Seamless self-service that's connected to business data and processes
Quick access to answers, articles and FAQ
AI-powered content recommendations
Quick and easy deployment with Experience Builder

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Deliver a rewarding and productive service experience faster than ever.

Build branded portals and communities in a snap.

Use Experience Builder and templates to deploy your portal or community with drag-and-drop ease. Lightning Bolt offers industry-specific solutions with built-in business logic, workflow, and UI, so you can build for your use case without missing a beat.

Empower customers to manage their account quickly and easily.

Give customers one branded destination where they can access information from back-end systems, apps, and records. Now they can perform tasks like paying bills, filing claims, and making appointments quickly, easily — and on their own schedule.

Get smarter self service supported by all your CRM data.

Out-of-the-box integration with Service Cloud provides seamless self service that also gives customer service agents a 360-degree customer view. Give agents and customers the same information, so agents can solve cases more efficiently, and customers can get the answers they need faster than ever.

Deliver answers from experts — your customers.

Create a vibrant community that keeps customers coming back. Add Q&A, groups, and customer MVPs to keep community members engaged. Offer a personalized feed to make it easy to collaborate and turn customers into brand ambassadors.

Create a richer customer experience with intelligent self service.

Personalize every touchpoint and deliver intelligent content based on a customer’s profile information, interests, and activities with Experience Cloud Einstein. Make every customer a know-it-all by automatically surfacing the most relevant information with related Q&A.

Experience Cloud

Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.

Partner Relationship Management Solution: Deliver the same tools that makes your internal team successful to your partners.

Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.

Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Personalization Solution: Match individuals needs and interests with Salesforce personalized business integration software.

Experience Builder: Empower anyone in your organization to build digital experiences with a point-and-click builder, drag-and-drop components, and out-of-the-box pages, templates, and content.

Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages.

FIles Sync and Share: Quickly find what you‘re looking for from anywhere, on any device. Share and collaborate on files, publish the best and most relevant content, and track it all in real time.

Customer Service Management Solution: Empower companies to manage all customer information and conversations in the cloud.

Business Integration Solution: Create and escalate support cases, update opportunities and qualify leads, and collaborate on and share files. Infuse communities with data from any system, anywhere.