Summer ’21 Release
See how new products and features can help you focus on your customers.
Learn how the Summer ’21 Release can help you deepen customer relationships and maximize ROI.
Sales
Drive sales success from anywhere.
- Pipeline Inspection
- External Object Visualization
- Sales Cadence Enhancements
Service
Engage customers with visibility and personalization.
- Workforce Engagement
- Service Cloud Voice now available for partner telephony
- Field Service: Work Plans
Marketing
Get actionable insights to drive personalization.
- Datorama Reports for Marketing Cloud
- Customer 360 Audiences Enhancements
- WhatsApp Messaging
Commerce
Drive success and deliver customer-centric commerce.
- Headless Commerce Enhancements
- Einstein Search for B2B Commerce
- Marketing Cloud Connect for Order Management
Financial Services
Build long-term trust with purpose-built features.
- Digital Process Automation
- Deal Management
- Producer Commissions
Healthcare & Life Sciences
Connect people, data, and processes for better outcomes.
- Provider Network Management
- Intelligent Appointment Management
- Utilization Management Enhancements
Manufacturing
Strengthen your incentive programs with predictive insights.
- Rebate Management Integration with CPQ
- Tableau CRM for Manufacturing Enhancements
- Rebate Management Enhancements
Consumer Goods
Accelerate digital alignment and fuel growth.
- Virtual Sales and Execution
- Setup Assistant for Consumer Goods Cloud
- Visit Execution Enhancements
Public Sector
Create a streamlined and responsive experience.
- Public Sector Foundation — Advanced
- Intelligent Document Automation for Public Sector
- Inspection Management Enhancements
Communications
Drive growth with product innovation and intelligence.
- Tableau CRM for Communications
- Product Versioning
- Offer Specification
Media
Streamline cross-channel media planning and ad campaign management.
- Converged Ad Campaign Management
Energy & Utilities
Simplify shopping experiences and customer enrollment.
- Customer Acquisition Management
Loyalty Management
Inspire customer loyalty and better track ROI.
- Program Liability Management
- Loyalty Management Integration with Marketing Cloud Enhancements
- Loyalty Management Integration with Service Cloud Enhancements
Work.com
Reimagine the employee experience.
- Employee Concierge
- IT Service Center
- HR Service Center
Nonprofit
Find success in your new normal.
- Experience Cloud for Nonprofits
- Salesforce.org Elevate Enhancements
- Program Management Module Enhancements
Education
Deepen engagement with students and supporters.
- Salesforce Advisor Link for For-Profit Institutions
- Salesforce.org Elevate Enhancements
Philanthropy
Find the latest volunteer opportunities nearby.
- Philanthropy Cloud Integration with HandsOn Connect
Sustainability Cloud
Get deeper insights into your organization’s emissions data.
- Energy Intensity Benchmarking
Platform Services
Strengthen your security and data.
- Salesforce Flow: Multicolumn Screens
- Mobile Security and Compliance Enhancements
- Einstein Recommendation Builder Enhancements
Platform Applications
Improve customer experiences on platform applications.
- Salesforce Feedback Management: File Upload Response
- Salesforce Scheduler Enhancements
- Salesforce Surveys: One-Click Response Survey Enhancements
Lightning Experience
Provide a more engaging user experience.
- Einstein Search
- Salesforce Mobile Publisher Enhancements
- Offline Briefcase Builder
Application Development
Empower teams to build apps even faster.
- Regional Backups for Heroku Postgres
- Streaming Data Connector Enhancements
- Lightning Web Component Quick Actions
Experience
Deliver customer-first digital experiences from anywhere.
- Content Scheduler
- Marketing Cloud Connectors for Salesforce CMS
- Mobile Publisher Tab Bar
Salesforce Anywhere
Improve workflows with relevant information.
- Collapsible Headings
Learning
Learn new skills to accelerate your digital transformation.
- Salesforce Learning Paths
- Customer 360 Guide for Retail Banking
- Custom Product Filters Enhancements
Integration
Help IT teams innovate faster.
- Anypoint DataGraph
- Three New MuleSoft Accelerators
- MuleSoft Composer Connectors
Analytics
Speed up growth with actionable insights.
- Dashboard Enhancements
- Einstein Discovery for Reports: What Changed?
- Einstein Discovery Enhancements
Customer Success
Help customers navigate Salesforce with guidance and proven expertise.
- Help Portal Enhancements
- Run Readiness
- Guidance Center Enhancements
See our additional releases for more Customer 360 product information and helpful resources.
Check out the Spring ’22 resources for detailed release notes, learning trail, and more.
Release in a box
Drive stakeholder enablement with the Summer ’21 Release in a Box.
Release Notes
Find in-depth details on the new Summer ’21 innovations.
Ready to learn more about the Summer ’21 Release?
Register for Release Readiness Live and subscribe to our YouTube Channel.