Winter ’22 Product Release
See how the latest products and features can help you succeed from anywhere.
Transform your business with new digital innovations from the Winter ’22 Product Release.
Sales
Elevate sales to drive growth.
- Pipeline Inspection Enhancements
- Einstein Conversation Insights Enhancements
- Territory Planning Enhancements
Service
Impress customers with proactive service, chatbot templates, and pre-scheduled visual sessions.
- Customer Service Incident Management
- Appointment Assistant: Self-Service Scheduling
- Einstein Bot Enhancements
Marketing
Supercharge your analytics to power a 1-to-1 marketing experience.
- Salesforce CDP Enhancements
- Datorama Reports for Marketing Cloud — Advanced
- Journey Builder Enhancements for Google Analytics
Commerce
Grow faster and create deeper customer relationships.
- Commerce Cloud Enhancements for Insurance, Communications, and Healthcare and Life Sciences
- Salesforce CDP for B2C Commerce
- Salesforce Order Management for B2B
Financial Services
Deliver high-impact customer experiences that build trusted relationships.
- Digital Process Automation for Financial Services
- Record Association Builder
- Tableau CRM for Financial Services: Insurance Dashboards
Healthcare & Life Sciences
Streamline business processes on a unified platform to personalize experiences.
- Medication Management
- Benefits and Eligibility Verification
- Intelligent Appointment Management Enhancements
Manufacturing
Leverage a more powerful account forecasting engine.
- Enterprise Account Forecasting
- Rebate Management Enhancements
- Sales Agreement Enhancements
Consumer Goods
Drive growth and execute with efficiency.
- Consumer Goods Cloud mobile app
- Consumer Goods Cloud Modeler
Public Sector
Serve constituents and employees faster.
- Employee Experience for Public Sector
- Inspection Management Enhancements
Communications
Move faster by streamlining workflows, quoting, and ordering.
- Industries CPQ Enhancements
- Enterprise Sales Management Enhancements
- Communications Cloud Enhancements
Media
Plan and measure your campaign with rich data and analytics.
- Advertising Sales Management: Guided Linear Planning
- Advertising Sales Management: Campaign Analytics and Optimization
Energy & Utilities
Easily schedule field team appointments and emergency work.
- Utilities Contact Center Console: Field Service Appointment Scheduler
Loyalty Management
Manage member profiles and program rules with ease.
- Points Escrow Account
- Pooled Member Profiles
- Loyalty Promotions Setup
Nonprofit
Engage your supporters and operate more efficiently.
- Marketing Cloud for Nonprofits
- Salesforce.org Elevate Enhancements
- Program Management Enhancements
Education
Help education institutions put students at the center.
- Admissions Connect Enhancements
- Students Success Hub Enhancements
Philanthropy
Donate funds and request a match in one step.
- Matching Gifts
Platform Services
Take customer identity and security to the next level.
- Salesforce Customer Identity — Plus
- Security Center Enhancements
- Einstein Data Detect
Platform Applications
Automate and optimize customer experiences with platform applications.
- Salesforce Feedback Management: Messaging Integration with Service Cloud
- Salesforce Scheduler: Appointment Distribution
- Digital Process Automation
Lightning Experience
Build apps that deliver an upgraded user experience.
- In-App Guidance Enhancements
- Salesforce Mobile App Enhancements
- Guidance Center Enhancements
Application Development
Achieve improved development agility via low code.
- Salesforce Functions
- Dynamic Interactions
- Mobile Publisher Enhancements
Experience
Create actionable and personalized customer experiences.
- Microsites
- Horizontal Digital's CMS Sync for Marketing Cloud
- Salesforce CMS Enhancements
Quip
Boost sales team productivity with centralized business processes.
- Quip Enhancements for Slack
- Template Library Enhancements
- Spreadsheet Formula Enhancements
Learning
Skill up and connect from anywhere.
- Trailblazer Community Enhancements
- Trailhead GO Enhancements
- Content Permissions
Integration
Connect data from any system faster.
- MuleSoft Composer Connectors Enhancements
- MuleSoft Anypoint Connectors
- MuleSoft Accelerators
Analytics
Discover data patterns for better business decision-making.
- SQL Querying for Tableau CRM
- Two New Tableau CRM Output Connectors
- Leverage Einstein Discovery in Tableau Prep
Customer Success
Accelerate time to value on Salesforce, your way.
- Expert Security Guidance
- Help Portal Enhancements
- Guidance Center Enhancements
See our additional releases for more Customer 360 product information and helpful resources.
Check out the Winter ’22 resources for detailed release notes, learning trail, and more.
Trailhead
Learn about the all-new Winter ’22 Release features on our free learning platform.
Release in a box
Drive stakeholder enablement with the Winter ’22 Release in a Box.
Release Notes
Find in-depth details on the new Winter ’22 innovations.
Ready to learn more about the Winter ’22 Release?
Register for Release Readiness Live.