The Ninth Edition State of Marketing Report: Insights from nearly 5,000 marketers worldwide.

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Marketers with agents build lasting customer relationships

Action all your data faster with unified profiles and analytics. Deploy smarter campaigns across the entire lifecycle with Agentforce. Personalize content and offers across every customer touchpoint.

See how top brands activate data and agents with Salesforce to grow their business.

  

How can Marketing Cloud help your business?

Unlock trapped data

Personalize every moment in real-time with contextual data about each customer available at your fingertips.

Save time with AI

Create impactful campaigns faster with agents helping to surface insights, define strategy, and generate content.

Activate anywhere

Drive growth and loyalty with one platform for seamless engagement across the entire customer lifecycle.

Here’s what sets Marketing Cloud apart.

30 %
increase in overall marketing ROI
31 %
increase in customer lifetime value
31 %
increase in customer engagement
26 %
decrease in cost to acquire new customers

*Salesforce Customer Success Metrics

Discover why Marketing Cloud is the #1 marketing platform

See how some of the world's biggest companies succeed with Marketing Cloud.

SiriusXM Engages the Next Generation of Listeners with Data Cloud

With Data Cloud and Marketing Cloud, SiriusXM harmonizes data across channels to create a 360-degree view of listeners. That way, they can personalize marketing experiences to keep subscribers engaged.

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Agentforce Campaigns

Save time with a trusted AI agent to help generate a campaign brief, target audience segment, content, and customer journey based on your goals and guidelines.

Achieve your AI and data goals with Salesforce CTOs.

Trusted advisors with unmatched Salesforce experience and expertise, by your side.

Discover more about Marketing Cloud with free learning on Trailhead.

Salesforce Marketing Cloud FAQ

Marketing Cloud helps you build lasting customer relationships with the power of AI, data, and CRM. Marketing Cloud offers a connected suite of tools, built on the Salesforce platform, for unifying and activating first-party customer data, segmenting audiences, managing and automating marketing campaigns across various channels, including email, ads, mobile, and web, delivering real-time personalization, connecting lead generation and account-based marketing (ABM), and automating performance and spend insights to maximize efficient growth. Marketers can increase team productivity and campaign performance with {product.agentforce}} and AI marketing tools built directly into the platform, allowing them to build end-to-end campaigns and proactively optimize performance with AI insights.

Marketing Cloud is the platform name for a range of solutions which can be purchased through editions or as individual products. is the platform name for a range of solutions which can be purchased through editions or as individual products.

There are three main editions available based on business size and need, including Starter Suite (the simple CRM suite with marketing, sales, service, and commerce), Marketing Cloud Growth Edition (helps small businesses drive growth efficiently with CRM, AI, and data on the Salesforce Platform) and Marketing Cloud Advanced Edition (helps scale high growth companies with advanced marketing automation and AI capabilities). Please refer to our editions and pricing page for additional details.

Our five products include: Engagement (email, mobile, advertising, journeys, and loyalty management), Account Engagement (marketing and sales alignment, lead generation, and ABM), Data Cloud (customer data platform), Marketing Intelligence (performance insights, analytics and reporting) and Personalization (cross-channel personalization and real-time next best actions).

There are three main editions available based on business size and need, including Starter Suite (the simple CRM suite with marketing, sales, service, and commerce), Marketing Cloud Growth Edition (helps small businesses drive growth efficiently with CRM, AI, and data on the Salesforce Platform) and Marketing Cloud Advanced Edition (helps scale high growth companies with advanced marketing automation and AI capabilities). Please refer to our editions and pricing page for additional details.

Our five products include: Engagement (email, mobile, advertising, journeys, and loyalty management), Account Engagement (marketing and sales alignment, lead generation, and ABM), Data Cloud (customer data platform), Marketing Intelligence (performance insights, analytics and reporting) and Personalization (cross-channel personalization and real-time next best actions).

Marketing software offers numerous benefits to businesses, including automation of tasks, improved productivity, personalized customer experiences, enhanced engagement, data-driven insights, streamlined collaboration, scalability to accommodate growth, and integration with other systems. It automates repetitive tasks, allowing marketers to focus on strategic activities, while also enabling personalized interactions and targeted messaging. With powerful marketing analytics, businesses can gain valuable insights to optimize their marketing strategies and measure ROI. The software facilitates collaboration among teams, scales with business needs, and integrates with other systems to support a holistic approach to marketing. Overall, marketing software empowers businesses to streamline operations, engage customers effectively, leverage data-driven decision-making, and drive growth.

If you run marketing campaign across multiple channels, marketing software can greatly benefit your business through automation, personalization, and data-driven decision-making. Marketing software streamlines processes, improves productivity, enables personalized customer experiences, and provides valuable insights for optimizing marketing strategies. It helps businesses stay competitive in today's digital landscape and grow more efficiently. Assess your marketing needs, resources, and goals to determine which marketing software is most valuable to your business objectives.

Choosing the right marketing software involves considering several key factors. Start by identifying your specific marketing needs and goals. Evaluate the features and capabilities of different software options, ensuring they align with your requirements. Consider factors such as ease of use, scalability, integration with existing systems, and customer support. Take advantage of demos to assess its user-friendliness. Read reviews, seek recommendations, and consider the reputation and track record of the software provider. Pay attention to data security, privacy, and compliance with regulations. Finally, evaluate the cost and value proposition to ensure the software fits within your budget and offers a strong return on investment. By carefully assessing these factors, you can choose the marketing software that best suits your business needs.