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Grow Subscriber Relationships
Leverage AI to acquire new subscribers, enhance engagement, and seamlessly deliver services across channels with powerful lifecycle subscription management software. Maximize subscriber retention with a platform that streamlines how you manage the entire subscriber lifecycle.
Optimize subscription lifecycle management to increase customer lifetime value.
Attract new subscribers, drive engagement, and deliver service across channels with subscription management software. Maximize retention with the leading data and AI tools that make subscription lifecycle management easy.
Acquire new subscribers and keep loyal ones with AI.
Media Cloud
Personalize the acquisition process and onboard new subscribers with a CPQ engine that includes a media-specific, flexible product catalog.
Personalize every interaction with a complete, unified view of the subscriber at your team's fingertips.
Drive engagement and stickiness with personalized subscriber journeys and intelligent recommendations.
Combat churn with AI-powered predictive analytics to inform business retention strategies.
Deliver personalized support at scale with AI.
Service Cloud
Improve customer satisfaction and operational efficiency with Einstein for Service built into experiences for service teams and customers.
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Delight your customers and save your teams time automating routine tasks and end-to-end business processes.
Speed up issue resolution using AI-powered chatbots to handle common requests.
Complete your subscription management software solution with products from across the Customer 360.
Media Cloud
Rapidly launch, automate, and monetize media experiences with a unified, agile platform purpose built for media and entertainment.
Service Cloud
Transform how service teams deliver value at every touchpoint — including customer experience, engagement, processes, automation, and service operations.
Marketing Cloud
Get to know your audience through unified profiles. Personalize offers across any channel with AI. Build lasting relationships that drive business growth.
Data Cloud
Activate all your customer data across Salesforce applications. Empower teams to engage customers with relevant insights and contextual data in the flow of work.
MuleSoft
Connect any data, system, or AI model securely and automate tasks and processes wherever they run, including in legacy systems.
Slack
Bring your people, knowledge, and favorite apps together, right where you're already working. Empower your teams to speed up processes and deliver big results with easy automation, trusted AI, and transparent teamwork.
Tableau
Drive intelligent predictions and recommendations across your analytics to power data-driven action.
Build the perfect subscription lifecycle management solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Media Cloud edition
- Add products/featured needed, if not already included
- Customize the final result with apps, service, support
We got everything right from the first go when working with Professional Services. Before, we used to make some mistakes and we used to spend time refactoring.
Samuel Dall’AgnolIT Director, Grupo Globo
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Frequently Asked Questions
Subscription lifecycle management refers to the end-to-end process of managing all stages and aspects of a subscription-based business model for media and entertainment companies. This encompasses the various phases that a customer goes through during their subscription journey, from initial sign-up to renewal or cancellation. The goal of subscription lifecycle management is to optimize each stage of the customer's subscription experience to maximize customer satisfaction, retention, and revenue.
Subscription lifecycle management is important for several reasons, especially in industries that rely on subscription-based business models. It directly impacts customer retention, revenue generation, and overall business sustainability. By strategically managing each phase of the subscription lifecycle, businesses can build stronger customer relationships and thrive in competitive markets.
Some benefits of subscription lifecycle management include customer retention, customer acquisition, maximized customer lifetime value, revenue optimization, and churn reduction.