Accelerate government services with Flow.
![Person with Astro and flow diagram](http://www.salesforce.com/content/dam/web/en_us/www/images/automation-cloud/public-sector/flow-pubsec-hero.png)
Help constituents faster by overcoming the challenges of disconnected legacy systems.
Federal Civilian
Update systems automatically.
Advance modernization strategies by transferring and migrating legacy system data automatically.
State and Local
Streamline applications.
Improve application processing and review for citizens by automating multistep, multisystem processes.
Public Health
Improve health outcomes.
Automate data entry and data retrieval for authorizations to improve services delivered by health professionals.
Defense
Protect critical data.
Harden physical/cyber security by minimizing unauthorized access to privileged data and limiting inconsistencies in data.
![Government of South Australia logo](http://www.salesforce.com/content/dam/web/en_us/www/images/automation-cloud/public-sector/flow-pubsec-customer-quote.png)
![](http://www.salesforce.com/content/dam/web/en_us/www/images/small-business-solutions/smb-resources/smb-quote-mark-1x.png)
We can talk to patients virtually, we can capture information digitally, and we can deliver personalized care to anyone, anytime, anywhere
Sean Provis
Principal Consultant & Enterprise Architect, South Australia Health
Principal Consultant & Enterprise Architect, South Australia Health
What would you like to automate? Explore our top three workflows for public sector.
Apply for a License, Permit, or Authorization
Save constituents time by automating application submission and processing. Speed up licensing and permitting with digital applications that dynamically update based on user input.
Assess License and Permit Needs
Help constituents navigate permitting efficiently with automatic recommendations that meet their needs. Use automated prescreening to share information applicants need for authorization.
File a Complaint
Make it easy to file a complaint and connect services for quick follow up and further inspection. Advance public health and safety by simplifying violation reporting through automation.
Get started with prebuilt automations for public sector.
Apply for Business Authorization | This process allows a business owner to apply online for the appropriate business license or other authorizations required to operate their business. | |
Assess Your License or Permit Needs | The prescreen directs constituents to information about applicable regulations, programs, and/or authorizations based on their situation. | |
Apply for Individual Authorization | This process allows an individual to apply online for applicable authorizations. | |
File a Complaint | This process allows citizens and other constituents to file a complaint against a business or individual. | |
Violation Fee | This process allows an org admin to use the violation fee creation by invoking a create trigger salesforce flow. | |
Search for License or Permit Holder | This process allows constituents to search for license/permit details for a business or individual. |
Explore automation resources for public sector.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/automation-cloud/public-sector/flow-pubsec-resource1.png)
Blog
Learn how to build valuable trust between officials and civilians.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/automation-cloud/public-sector/flow-pubsec-resource2.png)
Video
See how to modernize licensing, permitting, and inspections.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/automation-cloud/public-sector/flow-pubsec-resource3.png)
Blog