![Service Console showing a support conversation powered by Agentforce.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-process-mgmt.png?w=1024)
Customer Service Management
Simplify your service team’s work with an easy-to-use use AI platform. Empower reps to resolve cases faster and personalize interaction using Agentforce. Collaborate on cases and incidents from one unified workspace with a 360 degree view of every customer. Boost productivity across every channel – email, chat, phone, and self-service, with intelligent recommendations powered by Agentforce.