Customers are increasingly engaging with your product or service via mobile apps. But are they able to access support within your app? You can take customer service even further with Community Cloud. Our self-service communities are responsive on any device, meaning you can create a single branded community where your customers can enjoy the same seamless experience to quickly find the answers they need from a mobile phone or tablet.
Service Cloud offers Snap-ins, which let you embed customer support directly into your apps, from case management to SOS. In fact, SOS is changing the way companies provide in-app mobile support, with live agent video chat, screen sharing, and on-screen guided assistance. Create a connected knowledge base, enable Live Agent chat, and manage case interactions all in the simplicity and control of your mobile app.
And with the Salesforce mobile app, customer support managers can access the data and insights they need from their mobile device to make informed, real-time adjustments.