The key to a better customer experience is a better agent experience. Equip your team with an omni-channel console, built-in productivity tools, automation, AI, and a unified view of every case detail and customer interaction.
Automate routine tasks and help agents solve cases faster with contextual business processes. Prepopulate case fields and deliver AI-powered next-step recommendations right in the agent workspace. Enable case-swarming and cross-functional collaboration directly in the agent workspace using Quip.
Tailor your support to match each customer. Get a complete view of your customer by connecting data across departments and back-end systems into one space for your agents. And solve cases faster by providing context for each support case, like the articles a customer reads on self-service portals.
Help agents solve cases more easily by putting the information they need front and center on a personalizable workspace. Easily build a custom page layout for any use case with drag-and-drop UI and prebuilt or custom components.
New video — go inside our Customer Success Center to see how our agents achieve a >9.0 CSAT with the Lightning Service Console.