Make your next move to drive commerce growth.
Discover how connected data, AI, flexible tools, and agility can help grow your business. Plus see how other businesses are driving growth, too.
![Salesforce mascot Astro stands in front of a digital store.](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/1-upnext-jt.png)
See what's up next in commerce with insights on emerging trends.
Companies across industries know it's time to invest in their future. In fact, 56% of organizations expect the majority of their revenue to come from digital channels within the next three years — and 65% of B2B businesses plan to increase ecommerce investments over the next two years.**
See emerging commerce trends from nearly 1,400 leaders and 1B buyers.
* Source: Salesforce "State of the Connected Customer" Report
** Source: Salesforce "State of Commerce" Report
Connect your ecommerce.
There’s no doubt that customer experiences need to connect better across every touchpoint. Today, 76% of customers expect consistent interactions across departments. Sharing data with every team means no more guesswork and better customer experiences. Marketing, sales, and service can all connect and contribute to the growth of ecommerce channels.
This connectivity should extend to business teams, too. In this work-from-anywhere world, tools like Slack make it easy for teams to collaborate to deliver compelling, connected customer experiences.
See how commerce data can improve customer experiences.
Focus on flexibility.
Global digital commerce revenue grew 14% year-over-year in 2020. Now is the time to make it easy for your customers to buy from you — whether it’s on social, with subscriptions, offering curbside pickup, or enabling quick B2B reorders with self-service. Making it easier to buy helps build loyalty with every transaction.
To make buying easy, your ecommerce should flex and scale with you as your needs change. Our clicks-to-code platform provides tools, templates, and resources to build drag-and-drop experiences in no time — or you can use full code and APIs to create headless or composable commerce experiences.
KIND unwrapped flexibility with its instantly popular D2C subscriptions.
![The Kind ecommerce store on a mobile device.](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/5-focus-on-flexibility.png)
![A graphic reading "sixty-six percent"](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/66-percent.png)
Rethink intelligence.
Source: Salesforce Research
Speed forward.
Companies that don't sell online yet will have to make the move — and fast. In 2020, sites that quickly added online ordering options saw 127% year over year growth.*
Beyond opening a digital store, commerce teams will adopt new ways to let customers buy comfortably. That could include in-store pickup, curbside, or automatic reorders and even B2B self-service. Brands will produce and update content rapidly to keep up with changing circumstances.
GE Renewable Energy scaled B2B Commerce in 12 weeks.
![Article page for GE Renewable Energy story.](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/3-speed-forward-v2.png)
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/commerce-divider.png)
![A graphic showing ecommerce growth](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/start-growth.png)
Jumpstart ecommerce growth for your business.
Additional Resources
Respond quickly to changing needs with flexible ecommerce built around your customer.
![A consumer shops on a commerce site by laptop.](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/b2c-resource-card.png)
B2C Demo
Connect to shoppers anytime, anywhere with our B2C ecommerce solution.
![A worker checks stock in a warehouse.](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/b2b-resource-card.png)
B2B Demo
Make online buying easy. Grow revenue with our B2B ecommerce solution.
![A customer service representative speaks on the phone.](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/om-resource-card.png)
OMS Resources
Put customers first with order management built on the world’s #1 CRM.
Questions? We’ll put you on the right path.
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