Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
Autonomous agents will dispatch roadside help at scale and keep members informed in real time.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Good360 routes disaster recovery donations 3x faster with Agentforce.
AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
Customer Story
Agentforce is reinventing how visitors navigate Salesforce’s websites.
An AI agent answers product and pricing questions and routes leads to reps for faster sales.
Customer Story
Bionic boosts small business support with always-on help with Agentforce.
AI agents handle first customer contact so reps have more time for 1:1 support.
Customer Story
Agentforce eases merger and acquisition deals for Datasite’s customers.
Always-on digital labor force autonomously resolves 70% of of dealmaker inquiries.
Customer Story
Agentforce resolves IT and HR questions 24/7 for Salesforce employees.
AI-powered digital labor provides on-demand support to 76,000 employees — all through Slack.
Customer Story
Engine provides personalized service to 900,000 travelers with Agentforce.
A digital workforce provides concierge-level service without increasing overhead.
Customer Story
Sammons Financial Group to offer instant phone support with Agentforce Voice.
AI agents will autonomously resolve 20% of calls, lower hold times, and automate routine tasks.
Customer Story
Cary, NC Scales Development & Secures Data with Salesforce
Cary, NC protects citizen data and streamlines development with a scalable sandbox strategy, modernizing operations and delivering efficient services.
Customer Story
Lightedge Boosts Data Resiliency with Salesforce Backup & Recovery
Lightedge secures Salesforce data, boosts compliance, and reduces risk, allowing the team to focus on growth and client satisfaction.
Customer Story
Molson Coors Ensures Data Protection with Salesforce Platform
Molson Coors uses Salesforce Backup & Recover, Archive, and Data Mask & Seed to protect data, improve performance, and ensure global business continuity.
Customer Story
Dale Carnegie Enhances Data Protection with Salesforce Backup & Recover
Salesforce Backup & Recover helped Dale Carnegie cut recovery time, meet compliance needs, improve resilience, & quickly locate and restore data.
Customer Story
Agentforce helps Fujitsu handle 120% more inquiries with no extra staff.
Digital labor helps reps manage and prioritize their cases efficiently, even during demand surges.
Customer Story
Equinox gives clients a personal AI fitness concierge with Agentforce.
Autonomous agents tailor wellness recommendations for members and build pipeline 24/7.
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
A digital workforce will resolve 80% of customer service questions.
Customer Story
Luminator speeds mass-transit service and repairs with Agentforce.
Autonomous troubleshooting and 24/7 customer support keep trains and buses rolling.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce.
Always-on AI agents handle quotes and booking so staff can focus on personalized service.
Customer Story
SCA keeps streets clean and drivers safe with Agentforce.
Digital labor speeds dispatching and provides timely, hands-free assistance to drivers.
Customer Story
Amplifon tailors hearing care with Agentforce's smart scheduling.
Autonomous scheduling gives hearing care professionals more time for in-person customer care.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
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