The Ninth Edition State of Marketing Report: Insights from nearly 5,000 marketers worldwide.
Learn moreMarketers with agents build lasting customer relationships.
Action all your data faster with unified profiles and analytics. Deploy smarter campaigns across the entire lifecycle with Agentforce. Personalize content and offers across every customer touchpoint.
What is Marketing Cloud?
Marketing Cloud is a complete marketing platform designed to help you personalize every moment of engagement across the customer lifecycle. By connecting every department through actionable data and agents, we empower teams to work together to build lasting customer relationships. No matter your tech stack, company size, or industry, Marketing Cloud can help you drive growth for your business.
How can Marketing Cloud help your business?
Unlock trapped data
Personalize every moment in real-time with contextual data about each customer available at your fingertips.
Save time with AI
Create impactful campaigns faster with agents helping to surface insights, define strategy, and generate content.
Activate anywhere
Drive growth and loyalty with one platform for seamless engagement across the entire customer lifecycle.
Here’s what sets Marketing Cloud apart.
*Salesforce Customer Success Metrics
Discover why Marketing Cloud is the #1 marketing platform.
Grow customer lifetime value by connecting marketing to CRM
Marketing Engagement
Increase conversion with relevant engagement across email, mobile, ads, and web.
Account Engagement
Grow revenue by aligning marketing and sales around every account.
Customer Loyalty Solutions
Increase profitability and loyalty with better engagement and personalized rewards.
Personalize in real-time using data from any source
Data Cloud
Drive growth with faster access to centralized data that's seamlessly activated to any channel.
Marketing Intelligence
Optimize cross-channel campaigns and spend with a single view of your marketing performance.
Personalization
Drive ROI and CLV with personalized experiences across every customer touchpoint.
Deploy and optimize campaigns faster with agents
Marketing AI
Optimize every step of the campaign process with trusted, purpose-built AI.
Small Business Marketing
Grow your small business faster with marketing automation on the world's #1 AI CRM.
See how some of the world's biggest companies succeed with Marketing Cloud.
SiriusXM Engages the Next Generation of Listeners with Data Cloud
With Data Cloud and Marketing Cloud, SiriusXM harmonizes data across channels to create a 360-degree view of listeners. That way, they can personalize marketing experiences to keep subscribers engaged.
Formula 1 boosts fan satisfaction to 88% by making every second count.
With a shared view of customer data and powerful real-time insights from Salesforce Data Cloud, sales, service, and marketing pros can delight fans with well-choreographed speed and consistency. Here’s how they do it.
Discover what's new in Marketing.
Agentforce Campaigns
Save time with a trusted AI agent to help generate a campaign brief, target audience segment, content, and customer journey based on your goals and guidelines.
Unified Conversations for WhatsApp
Transform one-way marketing promotions into dynamic customer support conversations across a single WhatsApp number
State of Marketing Report
See the top trends in data, AI, and more — from nearly 5,000 marketers worldwide.
Connecting Marketing and Service Experiences
A unified marketing and service strategy can deliver more personalized customer journeys. Here's how to build yours.
2024 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
Discover why Gartner positioned us as a Leader in the 2024 Magic Quadrant for Multichannel Marketing Hubs.
Gartner named Salesforce a Leader in Customer Data Platforms
Gartner named Salesforce a Leader in Customer Data Platforms. See Why.
2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
See why Gartner® named Salesforce a Leader for the seventh year in a row.
Get Started with Agentforce for Marketing
Join our Marketing Cloud AI product leaders to discover how Agentforce for Marketing transforms AI insights into tangible actions, driving real enterprise value.
Unlock the Power of First-Party Data with Salesforce and Meta
Discover how to enhance personalization and optimize marketing strategies through the partnership between Meta and Salesforce, leveraging innovations like the Data Cloud and Meta Conversions API.
AI Driven Personalization: Learn how to Access and Activate your Data
Learn how to leverage data for personalized customer engagement through customer stories focusing on data activation and personalization strategies.
Transform your B2B Marketing Strategy with Data Cloud
See how Flexo Concepts transformed their B2B Marketing with Salesforce Account Engagement.
Join the Moment Marketer Community.
Looking to meet and learn from fellow Marketing professionals? Our #MomentMarketer Community is the place for you.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Discover more about Marketing Cloud with free learning on Trailhead.
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Salesforce Marketing Cloud FAQ
Marketing Cloud helps you build lasting customer relationships with the power of AI, data, and CRM. Marketing Cloud offers a connected suite of tools, built on the Salesforce platform, for unifying and activating first-party customer data, segmenting audiences, managing and automating marketing campaigns across various channels, including email, ads, mobile, and web, delivering real-time personalization, connecting lead generation and account-based marketing (ABM), and automating performance and spend insights to maximize efficient growth. Marketers can increase team productivity and campaign performance with Agentforce and AI marketing tools built directly into the platform, allowing them to build end-to-end campaigns and proactively optimize performance with AI insights.
Marketing Cloud is the platform name for a range of solutions which can be purchased through editions or as individual products. is the platform name for a range of solutions which can be purchased through editions or as individual products.
There are three main editions available based on business size and need, including Starter Suite (the simple CRM suite with marketing, sales, service, and commerce), Marketing Cloud Growth Edition (helps small businesses drive growth efficiently with CRM, AI, and data on the Salesforce Platform) and Marketing Cloud Advanced Edition (helps scale high growth companies with advanced marketing automation and AI capabilities). Please refer to our editions and pricing page for additional details.
Our five products include: Engagement (email, mobile, advertising, journeys, and loyalty management), Account Engagement (marketing and sales alignment, lead generation, and ABM), Data Cloud (customer data platform), Marketing Intelligence (performance insights, analytics and reporting) and Personalization (cross-channel personalization and real-time next best actions).
Choosing the right marketing software involves considering several key factors. Start by identifying your specific marketing needs and goals. Evaluate the features and capabilities of different software options, ensuring they align with your requirements. Consider factors such as ease of use, scalability, integration with existing systems, and customer support. Take advantage of demos to assess its user-friendliness. Read reviews, seek recommendations, and consider the reputation and track record of the software provider. Pay attention to data security, privacy, and compliance with regulations. Finally, evaluate the cost and value proposition to ensure the software fits within your budget and offers a strong return on investment. By carefully assessing these factors, you can choose the marketing software that best suits your business needs.
Marketing software offers numerous benefits to businesses, including automation of tasks, improved productivity, personalized customer experiences, enhanced engagement, data-driven insights, streamlined collaboration, scalability to accommodate growth, and integration with other systems. It automates repetitive tasks, allowing marketers to focus on strategic activities, while also enabling personalized interactions and targeted messaging. With powerful marketing analytics, businesses can gain valuable insights to optimize their marketing strategies and measure ROI. The software facilitates collaboration among teams, scales with business needs, and integrates with other systems to support a holistic approach to marketing. Overall, marketing software empowers businesses to streamline operations, engage customers effectively, leverage data-driven decision-making, and drive growth.
If you run marketing campaign across multiple channels, marketing software can greatly benefit your business through automation, personalization, and data-driven decision-making. Marketing software streamlines processes, improves productivity, enables personalized customer experiences, and provides valuable insights for optimizing marketing strategies. It helps businesses stay competitive in today's digital landscape and grow more efficiently. Assess your marketing needs, resources, and goals to determine which marketing software is most valuable to your business objectives.
Choosing the right marketing software involves considering several key factors. Start by identifying your specific marketing needs and goals. Evaluate the features and capabilities of different software options, ensuring they align with your requirements. Consider factors such as ease of use, scalability, integration with existing systems, and customer support. Take advantage of demos to assess its user-friendliness. Read reviews, seek recommendations, and consider the reputation and track record of the software provider. Pay attention to data security, privacy, and compliance with regulations. Finally, evaluate the cost and value proposition to ensure the software fits within your budget and offers a strong return on investment. By carefully assessing these factors, you can choose the marketing software that best suits your business needs.