Deliver seamless support across every channel and industry with Service Cloud, the complete service platform powered by Apps + Data + Agents. Let AI handle routine tasks and help human reps with complex ones to boost productivity and CSAT while cutting costs.
Reduce costs with an autonomous agent assisting your customers across channels anytime using conversational language tailored to your brand’s voice.
Deliver personalized support from self-service to the contact center to the field at scale with Agentforce. Bring every support process onto a unified platform with Service Cloud and Field Service so you can decrease costs and increase productivity.
Agentforce for Field Service is your trusted digital workforce to help your dispatchers, technicians, and back office teams complete work faster. Deploy AI agents swiftly using pre-built templates that can be tailored for any business need.
Agentforce for Service, your trusted AI team member, is deployed swiftly across channels using pre-built templates to customize your brand and voice with low code and provide humanlike customer interactions grounded in trusted data.
Ensure customers, employees, and HR professionals can access the information they need 24/7 and resolve cases more quickly and cost-effectively. Provide step-by-step resolution plans for service representatives, help them track customer sentiment, and get AI-based recommendations to improve customer experience.
Together, we are building the premier destination for service and field service professionals.
Take a tour of Service Cloud and see how to drive productivity with trusted AI and data.
Get insights from over 5,500 service and field service professionals worldwide.
Read this practical guide to learn the best actions to take before launching Agentforce.
Learn how Salesforce can boost resolution speed, enhance customer satisfaction (CSAT), and improve efficiency for service professionals.
May 21, 2025
Explore 180+ expert-led sessions, demos, and hands-on trainings while learning how to power personalized data-driven agents that take action and drive results 24/7.
June 11-12, 2025
Dive into 160+ sessions, live demos, and training to get hands on with agents and find solutions for your business needs.
Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.
Read the study and see how Service Cloud increased customers’ ROI with a seamless agent experience. Customers were able to: Move up to 50% of cases to lower-cost digital channels, improve agent retention by 40%, and reduce onboarding times by 30%!
Businesses have saved 27% in support costs with Service Cloud. Try our interactive Contact Center or Field Service value calculator to see how much you can save.
Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.
Find more leads, win more deals, and keep customers happy with an all-in-one CRM suite. Starter brings marketing, sales, service, and commerce together, so you can grow more efficiently with easy-to-use CRM tools.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.
Agentforce outperforms our old chatbot by over 40%.
Kevin QuigleySenior Manager, Process Transformation and Continuous Improvement, Wiley
Agentforce could be Salesforce's most powerful support tool yet.
Talia LeclereManager, Global Revenue Operations, OpenTable
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Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand.
Customer service is important as it helps build and maintain positive relationships with customers, leading to higher satisfaction, loyalty, and ultimately, achieving customer service goals.
Check out our tips & best practices for improving customer service in your organization.Or learn about important customer service strategies to help you stay ahead of emerging service trends.
Customer service and support software is a solution that helps businesses manage digital customer service interactions across channels, from self-service and phone to messaging and email. It streamlines customer support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service and support software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
Customer service and support software software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritize customer service solutions that align with your specific requirements.
Explore Service Cloud pricing and find the right solutions for your business by visiting the pricing page.
Customer support refers to the people and interactions that help customers who use a business’s service or product. Help can include answering a question, providing training or installation, and of course, troubleshooting an issue.
Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. Learn how a knowledge management system can help your organization manage this information.
Creating a knowledge base involves gathering and organizing information, setting up a user-friendly platform, categorizing content, ensuring accuracy and relevance, and regularly updating and maintaining the information to keep it current and useful.
Incident management is a structured process used by customer support and operations teams to respond to and resolve issues that disrupt the normal functioning of services.
Customer experience is important as it directly influences customer satisfaction, loyalty, and advocacy, which in turn can lead to increased customer retention, positive word-of-mouth, and higher revenue for a business.
A support ticketing system is a software tool that logs, organizes, and tracks customer inquiries and issues to ensure they are resolved efficiently.
