How Salesforce Delivers Customer Service

Ever wonder how Salesforce uses Salesforce to create easy and expert customer service for 200K+ customers? Here's a behind-the-scenes look.

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See Salesforce on Salesforce in action.

Watch fan-favorite sessions from previous events.

How Salesforce Support Uses Salesforce

How Salesforce Defines Customer Success

Watch Jim Roth, President of Customer Success, share his vision of a connected future for service and success.

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How Salesforce Support Uses Salesforce

Live Demo: Salesforce's Agent Console

See how Salesforce designed our Agent Console to optimize efficiencies, increase automation, and improve the agent experience.

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How Salesforce Support Uses Salesforce

Salesforce's Strategy for Critical Incident Management

Discover how Salesforce handles critical incidents and communicates with customers to maintain our #1 value of Trust.

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How Salesforce Support Uses Salesforce

Experience Cloud Tips for Self-Service

Learn how Salesforce used Experience Cloud to build our Help Portal, and how your organization can do the same – using our lessons learned!

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How Salesforce Support Uses Salesforce

How Salesforce Uses Service Cloud

See how Salesforce’s Support team is using Service Cloud and Slack to deliver world-class assisted customer service.

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How Salesforce Support Uses Salesforce

How Salesforce Reimagined the Agent Experience

Discover the steps we've taken to help our Support Engineers be more efficient and better serve our customers.

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How Salesforce Support Uses Salesforce

The State of Proactive Service

Hear best practices and emerging trends for proactive customer service, including examples of how Salesforce and Workday are doing it.

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How Salesforce Support Uses Salesforce

Fireside Chat with Wiley

Hear how Wiley is using Salesforce to manage critical incidents and provide proactive support to its customers.

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How Salesforce Support Uses Salesforce

How Salesforce Scales Self-Help Content

Dive deep into how Salesforce is developing and maintaining help content, including how we're leveraging our users' expertise to scale.

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How Salesforce Support Uses Salesforce

Service Cloud Implementation Tips

Hear best practices that our IT and Support teams learned from our own Service Cloud implementation.

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How Salesforce Support Uses Salesforce

How Salesforce Support Uses Tableau

Hear how Salesforce is using Tableau to make data-driven decisions for our customer service organization.

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How Salesforce Support Uses Salesforce

How Salesforce Delivers Proactive Engagements

Find out how Salesforce is using our own technology to get ahead of customer issues and improve the customer experience.

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How Salesforce Support Uses Salesforce

Salesforce's Strategy for Self-Service

See the steps Salesforce is taking to create an easy and expert self-service experience for our customers.

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How Salesforce Support Uses Salesforce

How Salesforce Measures Self-Service Success

Discover how Salesforce’s Digital Program Management team is measuring and improving the self-service customer journey.

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How Salesforce Support Uses Salesforce

How Salesforce Closes Cases Faster with Slack

Learn how Salesforce is using Slack and Service Cloud to swarm cases, increase agent collaboration, and resolve customer issues faster.

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Dive deeper with thought leadership from our experts.

Blog

How Salesforce Resolves Over a Million Support Cases a Year

Blog

Workforce Engagement Drives Operational Efficiency in Contact Centers — Here’s How

Blog

Case Swarming with Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Blog

Case Swarming with Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Blog

Workforce Engagement Drives Operational Efficiency in Contact Centers — Here’s How

Blog

Lessons from Moving 2,800 Support Engineers to Work from Home

Blog

Explore more resources.

Video Series

How Salesforce Measures Customer Success

Learn how Salesforce uses our own technology to measure the success of our customers with the Customer Success Score.

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Video Series

Stream our Salesforce+ series

Learn more about our Salesforce on Salesforce strategy in our new Salesforce+ show.

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Community

Join the Trailblazer Community

Stay updated on Salesforce's customer service journey and connect with other Trailblazers.

Become a member

How Salesforce Delivers Customer Service

Attend an upcoming Salesforce event.

See Salesforce on Salesforce in action.

How Salesforce Support Uses Tableau

How Salesforce Delivers Self-Service

How Salesforce Uses Service Cloud Voice

How Salesforce Support Uses Slack

How Salesforce Delivers
Self-Service

How Salesforce Uses Service Cloud Voice

How Salesforce Support Uses Slack

How Salesforce Uses Service Cloud Voice

How Salesforce Support Uses Slack

How Salesforce Delivers Self-Service

Watch fan-favorite sessions from previous events.

Dive deeper with thought leadership from our experts.

Blog

How Salesforce Resolves Over a Million Support Cases a Year

Blog

Workforce Engagement Drives Operational Efficiency in Contact Centers — Here’s How

Blog

Case Swarming with Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Blog

Blog

Case Swarming with Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Blog

Workforce Engagement Drives Operational Efficiency in Contact Centers — Here’s How

Blog

Lessons from Moving 2,800 Support Engineers to Work from Home

Blog

Explore more resources.

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