How The Estée Lauder Companies Embrace Digital and Unify Service
Hear how The Estée Lauder Companies gave its brands a digital makeover with Customer 360.
Join us for part two of our two-part Emerge Smarter series, powered by IBM. In this episode, you’ll learn how The Estée Lauder Companies partnered with IBM to unite teams worldwide, with Salesforce Service Cloud as the foundation. The Estée Lauder Companies went from using 15 different systems to housing all customer data in one place. That helped the beauty industry giant add color to its customer experience.
Hear more about how top companies use Salesforce and how they “engage everywhere, emerge smarter” with IBM. Download The State of Salesforce today.
Guest Speakers
EVP, Industry Go to Market, Salesforce
Executive Director of IT, Global Consumer Care, The Estée Lauder Companies
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