Mastering the Art and Science of Subscriber Care
Subscriber management platforms can help media companies win at customer retention.
Prioritizing world-class subscriber care to predict and prevent churn is the key to customer retention.
Watch the video to learn:
- What kinds of issues cause subscribers to contact customer service
- The difference between two kinds of subscriber care, and how they each provide seamless subscriber experiences
- Why it’s less expensive to retain current subscribers than acquire new ones
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