Customer Success Stories

Customer Story

Bombardier boosts productivity and prioritizes leads more effectively with AI & data.

Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.

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Customer Story

Wyndham books faster with Data Cloud, increasing revenue per agent.

Unified customer profiles help hotel owners and service agents personalize guest experiences.

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Customer Story

Customer experience: the Paris 2024 games organizing committee is in the starting blocks.

Paris 2024 chooses Salesforce to streamline the experience for all its audiences.

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Customer Story

Decathlon gets new products to market 50% faster with Tableau data analytics.

Discover how the sporting goods company uses Salesforce AI tools to empower its global team to increase productivity with actionable data insights.

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Customer Story

Texas Tech boosts re-enrollment with proactive student support.

Learn how the university boosts re-enrollment with faster student support and trend analysis that anticipates their needs.

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Customer Story

Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.

Learn how reps use AI prompts to quickly generate personalized prospecting emails.

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Customer Story

Einstein for Service helps Air France-KLM customer experience soar to new heights.

See how Air France-KLM uses the Einstein 1 Platform to streamline operations, boost productivity, and enhance customer satisfaction.

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Customer Story

Standard Bank transforms to a customer-centric approach with Einstein 1.

Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.

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Customer Story

Siemens makes buying easier with ecommerce and AI.

Learn how Siemens launched their digital B2B marketplace to easily sell all their products, solutions and digital services.

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Customer Story

McLaren Racing uses data and AI to drive up fan engagement.

Learn how the Formula 1 team unlocks new insights to personalize every interaction with the Einstein 1 platform.

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Customer Story

Aston Martin delivers luxury experiences powered by Data Cloud.

Learn how Aston Martin unifies customer data for personalized luxury experiences and a 52% reduction in duplicates.

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Customer Story

SiriusXM builds personalized listening experiences with Data Cloud.

Learn how SiriusXM increases listener loyalty by unifying data to recommend relevant content

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Customer Story

Simplyhealth cuts email response times by up to 90% to transform customer support.

Generative AI creates email replies for FAQs to give agents more time for complex work.

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Customer Story

bp boosts service agent productivity with Einstein chat summaries.

bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.

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Customer Story

Wiley sees 213% return on investment with Einstein for Service.

Learn how the publisher implemented AI-powered service to cut costs and boost productivity.

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Customer Story

Fisher & Paykel elevates service to match the luxury of its products.

Find out how the premium appliance brand has increased productivity while delivering more human-centric customer experiences.

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Customer Story

Holmes Murphy is leading the way for next-gen insurance agencies.

See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.

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Customer Story

Air India delivers effortless, world-class service with Einstein.

Learn how the airline connects data to enhance generative AI and improve agent productivity.

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Customer Story

Neolait creates product descriptions in minutes with AI.

Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.

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Customer Story

Susan G. Komen® helps 600% more patients with Health Cloud.

Discover how the breast cancer organization consolidates patient data for rapid, personalized support.

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Customer Story

Mascoma Bank uses data to understand customers’ needs and preferences.

Learn how this mutual bank increases operational efficiency and improves customers’ financial wellness with the Einstein 1 platform.

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Read the Baptist Health South Florida story.

Customer Story

Baptist Health gets proactive with care using Data Cloud.

Learn how the healthcare provider turns disparate data into a complete patient view at scale.

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Customer Story

AAUM breaks silos and decreases membership acquisition costs by 50%.

See how AAUM engages their global alumni with a personalized portal and dynamic outreach.

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Customer Story

Connected data enables leaders and programs at World Economic Forum.

The Forum integrates 64 systems with near zero downtime for improved constituent experiences.

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Customer Story

Grammarly increases plan upgrades by 80% with sales and marketing AI.

Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.

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Customer Story

Algo cuts service call times by 80% with Einstein 1 Service.

Discover the telecom company’s plan for smarter customer support using AI-generated insights.

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Customer Story

Create fans for life. See how the AFL is growing engagement.

Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.

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Customer Story

World Champions, the Texas Rangers score big with a 360-degree view of operations data.

See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.

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Customer Story

Turtle Bay Resort elevates hospitality with AI-driven personalization.

Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.

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Customer Story

UNLV reduces support wait times 80% and raises enrollment 10.6%.

See how UNLV boosted student enrollment and support without extra work for its staff.

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Customer Story

Inter boosts ROI 20x with the perfect banking offer.

Learn how Brazil’s first digital bank is leading the way toward personalized banking.

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Customer Story

Ennube sends 5,600% more prospect emails with Einstein 1 Sales.

Learn how AI saves Ennube time writing and proofreading with generated sales content.

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Customer Story

BACA Systems works at the cutting edge with generative AI.

Learn how the company powers business success using Einstein 1 Sales to boost efficiency.

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Customer Story

Ponce Bank enhances experiences with a 360 degree view of customers.

See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.

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Customer Story

Iron Mountain achieves peak productivity with Einstein AI

Learn how generative AI suggests replies and articles to help agents resolve more cases.

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Customer Story

Crexi saves its sales reps 5 hours a day with Sales AI.

Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.

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Customer Story

Automation serves up 25% more sales activity for Grubhub.

Learn how the company delivers on smarter, more strategic selling with one platform for sales data.

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Customer Story

George Mason University boosts student satisfaction and enrollment with automation.

Learn how the revamped student experience led to a 9% increase in high school applications.

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Customer Story

PenFed helps members achieve dreams with AI and omni-channel support.

PenFed agents have more time to help 2.9 million members achieve their goals with automation and chat.

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Customer Story

Wonolo agents decrease handle times 20% with AI-generated replies.

Learn how AI instills confidence in employees and customers to find the right answers.

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Customer Story

Putting drivers first: Pirelli gets proactive with data

Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.

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Customer Story

Army JTNC builds an engagement platform to support B2G interactions.

See how government is connecting and driving adoption of the new tools being offered within the DoD.

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Customer Story

ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.

Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.

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Customer Story

Sunnova redefines renewable engergy delivery.

Learn how the energy services provider uses automation to accelerate the transition to clean energy.

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Customer Story

Rossignol brings the magic of the mountains to more people with AI.

Learn how the iconic sports and lifestyle brand uses Einstein 1 to build stronger connections and drive sales with personalized interactions on every channel.

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Customer Story

Sandy Alexander drives faster CRM adoption with Salesforce Starter.

See how Salesforce Starter went from a proof of concept to a source of truth for Sandy Alexander.

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Customer Story

One platform, more wishes: Make-A-Wish harnesses data to change lives.

See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.

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Customer Story

YETI works fast to immerse shoppers in cool online experiences.

YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.

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Customer Story

Williams-Sonoma, Inc., builds lifelong customer journeys with data.

See how Williams-Sonoma, Inc. uses AI + data + CRM to engage consumers at every stage of life.

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Customer Story

ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.

Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.

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Customer Story

One platform, more wishes: Make-A-Wish harnesses data to change lives.

See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.

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Customer Story

Pacific Clinics increases client referrals by 300% with automation.

Learn how Pacific Clinics automates patient onboarding to address high demand.

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Customer Story

Currys’ omnichannel experience wows customers with Salesforce.

Find out how the UK’s electrical retailer of choice took omnichannel to the next level.

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Customer Story

Breitling puts sustainability in the spotlight with Salesforce

Luxury watchmaker, Breitling, tracks and manages emissions at every touchpoint with Net Zero Cloud.

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Customer Story

MedLogiq is leveraging Salesforce Starter to achieve long-term growth.

Find out how this startup is laying the groundwork for future success with Salesforce Starter.

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Customer Story

Robert Kraft's pro sports powerhouse notches its next big win.

Kraft Sports & Entertainment enters a new era with a single view of its 6 million fans.

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Customer Story

Santander UK sets up businesses for global success with Salesforce.

Bank sets more businesses up for global success with personalized advice on international trading.

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Customer Story

Automation keeps Spotify's ad business growing year over year.

Learn how the streaming giant boosted advertising sales and improved productivity.

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Customer Story

Digital Innovation for a Sustainable Energy Future.

Salesforce supports CESI by giving it the tools it needs for a shared overview of sales, planning, and technical engineering resources.

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Customer Story

KparK and Salesforce: Opening the Door for Customer Satisfaction.

Delivering a fine-tuned customer experience with Salesforce.

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Customer Story

How personalization has helped boost Heathrow’s digital revenue by 30%.

Heathrow Airport is flying high with greater digitalization and personalization.

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Customer Story

Snack on this: General Mills triples engagement with data and AI.

General Mills deepens consumer engagement using data on their recipe and philanthropic preferences.

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Customer Story

YETI works fast to immerse shoppers in cool online experiences.

YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.

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Customer Story

How do you provide premier education at scale? ASU goes cutting edge.

Learn how personalization helped ASU boost recruitment and strengthen student relationships.

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Customer Story

The FDIC and USDA Rural Development is innovating in government.

USDA-RD and FDIC utilize interagency collaboration to modernize congressional interactions.

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Customer Story

AAA’s personalized service puts 60 million in the driver’s seat.

Learn how AAA reduced response times by 10% with automation.

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Customer Story

See how Swissbit transformed operations to boost efficiency.

Discover the technology behind Swissbit’s most successful business strategies.

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Customer Story

Service visits are costly. Here’s how ADT reduced them by 40%.

Learn how ADT saves more and serves customers faster with Visual Remote Assistant.

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Customer Story

How Year Up raised staff efficiency 45% and saved 4,500 hours annually.

Year Up scales its impact and connects more young adults to successful career paths.

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Customer Story

John Lewis builds trusted relationships with data and AI.

Learn how John Lewis put customers first by centralising its data.

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Customer Story

Snapology of Lehi sets itself up for success with Salesforce Starter.

See how this small business accelerates growth with Starter, the complete CRM suite.

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Customer Story

Stronger customer connections help astara increase turnover by 300%

astara boosts lead conversion and customer loyalty by 30% with Einstein 1.

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Customer Story

Pacific Clinics increases client referrals by 300% with automation.

Pacific Clinics tripled its client base and raised staff morale through automation.

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Customer Story

Hosket Ulen uses Salesforce to boost their customer experience.

See how Hosket Ulen used technology to become a better partner for their clients and carriers.

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Customer Story

NASA’s strategy is an example of how to keep the mission relevant.

NASA shows agencies how to connect with top talent, increase engagement, & strengthen relationships.

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Customer Story

Wrong order? Uber Eats resolves cases faster by automating workflows.

Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.

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Customer Story

H.R. Owen puts luxury in every touchpoint with Salesforce

Prestigious car retailer creates lifetime value with automated workflows and Customer 360.

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Customer Story

Vindis Group puts customers in the driver’s seat with Automotive Cloud

Car retailer retains competitive edge with personalized, customer-focused experiences

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Customer Story

Schneider Electric unlocks sales opportunities with Salesforce

Learn how Schneider Electric unlocks sales opportunities with Salesforce Signature Success Plan.

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Customer Story

Robert Kraft’s sports powerhouse takes fan obsession to new heights.

Kraft Sports + Entertainment, the name behind the New England Patriots, is building its next dynasty on data. By breaking down silos KSE personalizes sales and service for memorable fan experiences.

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Customer Story

Formula 1 drives the next era of fan engagement

Learn how Formula 1 boosts fan satisfaction to 88% by making every second count.

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Customer Story

See how Swissbit transformed operations to boost efficiency.

Discover the technology behind Swissbit’s most successful business strategies.

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Customer Story

Duluth Trading Co. creates lightning-fast digital experiences with headless

See how they launched a customer-driven site and increased conversions — in just 5 months.

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Customer Story

From 6 systems to 1: Cruise drives efficiency and boosts productivity

Learn how Salesforce experts helped Cruise, the driverless rideshare company, transform in four months.

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Customer Story

Casey’s personalizes messaging 30x faster with real time data.

Learn how one Midwest staple earns more customers for life with unique and relevant journeys.

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Customer Story

Veolia U.K. helps more organizations combat climate change with Salesforce.

Discover how this leader in ecological transformation is blazing a trail on the pathway to net zero.

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Customer Story

Far from customers? GE Appliances closes the gap with virtual service.

See how GE Appliances closes the gap to customers with connected, proactive service.

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Customer Story

Don’t wait years for results. See how Ford is reinventing itself fast.

Reinventing your business doesn’t have to be slow. See how Ford went from 0 to 60 with Salesforce.

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Customer Story

Better business practices = happier customers: 5 tips from T-Mobile.

Learn 5 tips from T-Mobile for better business and happier customers.

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Customer Story

How nonprofits can boost efficiency with AI-driven insights.

Riley Children's Foundation boosts fundraising with actionable insights.

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Customer Story

How Humana uses data to bring patients back to the doctor.

Learn how Humana uses data to build trust with long-term members.

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Customer Story

Grupo Globo boosts sales by 209% by maximizing platform performance

Learn how Grupo Globo supercharged subscription sales by maximizing its existing digital capabilities.

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Customer Story

Read how a flexible platform helped small businesses adapt.

Discover the challenges small businesses faced during the pandemic and how they overcame them.

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Customer Story

That chair you bought? See how MillerKnoll computes its carbon impact.

Learn how great design impacts everything from desk chairs to planet health at MillerKnoll.

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Customer Story

Four steps to transform disparate data into actionable insights.

Stanley Healthcare transforms disjointed data into proactive, actionable sales insights.

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Customer Story

Ordering snacks? Kellogg can fill your cart for you, thanks to data.

See how data powers suggested orders and support for Kellogg’s smaller B2B customers.

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Customer Story

From 4 days to 4 minutes—how Vonage uses automation to respond faster

See how one telecommunications company achieved massive scale – by simply working smarter.

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Customer Story

5P Consulting achieves work-life balance and success with technology.

Learn more about the steps that 5P Consulting took to shake up a big industry.

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Customer Story

WR Immigration leveraged Salesforce to raise the bar for legal tech.

WR Immigration has grown into an industry-leading example of how to use technology in law.

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Customer Story

How Orlando City SC uses data to understand and reward its fans.

Learn how a fully integrated mobile app can deliver deep customer insights and tailored experiences.

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Customer Story

Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.

See what the U.S.’s most traveled airline did to upgrade its employee experience to first class.

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Customer Story

SmartRent Delivers Seamless Property Management with Salesforce

Learn how SmartRent's adoption of a CRM platform led to a banner year

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Customer Story

L'Oréal creates unique beauty experiences with a data-driven approach.

Learn how L'Oréal is building the future of beauty from a century of data.

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Customer Story

Mindbody optimizes its view of the customer.

See how Mindbody leveraged Premier Support to optimize their view of the customer.

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Customer Story

The City of Grande Prairie embraces digital-first customer service.

Discover how one city modernized its customer experience.

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Customer Story

How FOX Sports transformed event production operations.

The sports channel uses Salesforce to create a single view of its customers.

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Customer Story

Proactive, personalized expertise helps KONE deliver innovation faster

Learn how working with a Technical Account Manager helped deliver innovation faster.

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Customer Story

5P Consulting achieves work-life balance and success with technology.

Learn more about the steps that 5P Consulting took to shake up a big industry.

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Customer Story

Salesforce helps Humu make work better for everyone.

Humu is focused on making work better for everyone with some help from Salesforce Essentials.

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Customer Story

How small business ICS+ experienced big wins in productivity.

Learn about the steps ICS+ took to slash manual tasks and give time back to its employees.

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Customer Story

Ovation Medical

The company's new portal improved customer experiences and freed up sales to focus on new business.

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Customer Story

Priority Health Creates Personalized Experiences with Salesforce.

Learn how Priority Health partnered with Professional Services to accelerate digital transformation.

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Customer Story

How Mercedes-Benz is reinventing itself to be more customer-centric.

Learn how Mercedes-Benz is partnering with Salesforce to become a more customer-centric company.

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Customer Story

Four Steps to Building a Self-Service B2B Online Storefront

See how Chambers Gasket built an online portal that frees up sales reps to pursue new business.

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Customer Story

GE Renewable Energy creates a user-friendly B2B storefront.

Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.

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Customer Story

Three Ways to Reinvent the B2B Buying Experience

Learn how FILA grew sales and deepened engagement with retailers during a global pandemic

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Customer Story

Christy Sports amps up digital customer experiences in three months.

See how Christy Sports improved its customer experience in only 81 days.

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Customer Story

Ads That Wow: How NBCUniversal Helps Advertisers Keep Fans Interested

See how NBCUniversal is centralizing advertiser and consumer experiences ahead of the LA28 Olympics.

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Customer Story

How IBM´s collaborative communities build a more vibrant work culture.

Learn how IBM collaborates to build deeper employee, partner, and customer connections.

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Customer Story

See how ENGIE is using data to help its customers use less carbon.

Learn how unlocking a shared view of customers helps deliver tailored customer experiences.

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Customer Story

RBC Wealth Management wows new clients with onboarding in 24 minutes.

RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.

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Customer Story

FILA reinvents the B2B buying experience in three steps.

Learn how FILA reinvents the B2B buying experience in three steps.

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Customer Story

Sonos creates connected customer experiences to amplify relationships.

Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.

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Customer Story

How Fike took its revolutionary sales and service digital.

Learn how to connect your data in a single platform for better, faster sales and service.

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Customer Story

How CarMax is disrupting automotive retail for a second time.

Read How CarMax is disrupting automotive retail for a second time.

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Customer Story

See how Bentley is reimagining customer experience for the next era.

See how digital transformation is helping Bentley redefine customer experiences.

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Customer Story

How e.l.f. Cosmetics makes every customer journey beautiful.

Learn how to map and build personalized journeys that create special moments for customers.

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Customer Story

Schneider Electric powers a global workforce for a sustainable world.

Discover how Schneider Electric connects a global workforce on the go.

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