Three Ways AI is Transforming Service in Transportation and Logistics
Harnessing AI to revolutionize customer service, operational efficiency, and employee productivity
October 2024 3 MIN READ
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Michele Cummings
Senior Manager, Business Value Services, Salesforce
Senior Manager, Business Value Services, Salesforce
Artificial Intelligence (AI) is emerging as a transformative force in the transportation and logistics industry, enabling companies to drive efficiency, enhance customer experiences, and gain competitive advantages in an increasingly digital landscape. The impact of AI in transportation and logistics can be observed across several key areas:
Three Ways AI is Transforming Service in Transportation and Logistics
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1. Customer Service and Engagement
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