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Get the guideSimplify and scale with an omnichannel ecommerce platform
Scale with confidence on the most complete omnichannel commerce platform. With AI, simplify everything, from setting up digital storefronts to bringing ecommerce to emerging shopper touchpoints.
These companies trust Salesforce to power their omnichannel ecommerce success.
Fuel growth with AI guidance, from storefront setup to conversions.
Save time and sell more with trusted, built-in AI tools. Unlock your business's potential and help merchants and developers achieve more, faster. Boost conversions with AI guidance and data-powered insights using Salesforce retail commerce solutions.
Get to value fast with AI-powered commerce.
Select the ideal digital storefront for your business objectives with your choice of digital storefront templates, fully headless commerce, or a hybrid approach.
Agentforce Merchant Agent acts as an extra team member for your merchandisers, handling everything from site setup and personalized promotions to product descriptions. It automates workflows, uses real-time data to provide proactive recommendations that boost product performance, move slow inventory, and increase conversions. Plus, through conversational insights, it helps you better understand your business and offers actionable recommendations to drive continuous improvement. It’s all about efficiency, results, and autonomy.
Save time and optimize every aspect of your business with advanced merchant dashboards and AI insights, with Commerce Intelligence.
Personalize at scale with Agentforce.
With Commerce AI you can elevate online shopping with conversational AI and first-party data, mirroring the best in-store interactions across all digital channels.
Take personalization to a new level across all your channels with real-time customer activity. Empower marketing and merchandising teams by unifying data into a single customer profile.
Give shoppers exactly what they need and enable seamless checkout across any digital channel with Agentforce Personal Shopper. Unlike traditional chatbots, it reasons, learns, and adapts. Integrated with ecommerce sites and messaging apps, it taps into enterprise-wide data — like catalog, product, customer preferences, and behavior — to deliver personalized, natural conversations and streamline purchases.
Grow cart size and enhance the shopper experience. Einstein tracks shopping trends to recommend popular items and generates data-backed suggestions — pulling from shopper activity on your storefront and purchase history, as well as from merchants who agree to share their data.
Unlock revenue at every touchpoint on the #1 AI CRM.
Embed commerce experiences at every touchpoint with ecommerce apps built directly into your CRM. Discover AI-powered embedded apps for sales, service, and marketing.
Cut costs and drive efficient growth with the customer-first, distributed Order Management system built directly into your CRM.
Complete your retail solution with products from across the Customer 360.
Commerce Cloud
Achieve goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform.
Marketing Cloud
Win customers. Engage efficiently. Grow revenue. This is digital marketing for lasting relationships.
Data Cloud
Unify your customer data and take action on insights with AI and automation in real time.
Order Management & Fulfillment
Deliver perfect post-purchase journeys at scale.
Service Cloud
Make support personal across self-service, contact centers, and in the field with built-in AI and real-time data.
Slack
Power productivity with automation, knowledge, AI, and collaboration at the center of an open, extensible platform in Slack.
Commerce AI
Get more conversions with less work using embedded AI.
Build the perfect omnichannel commerce platform for retail with our help.
Contact us today to learn more about how Salesforce can meet your unique needs.
Partnering with Salesforce allowed us to work on serving the customer and the business problems we’re trying to solve rather than being completely focused on the technology.
AJ SuteraSenior Vice President and Chief Technology Officer and Logistics, Duluth Trading Company
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Omnichannel Commerce Software FAQ
Salesforce's omnichannel ecommerce platform enables seamless, unified shopping experiences across all channels. It includes Commerce Cloud for managing online stores, Order Management for efficient fulfillment, and integrates with Point of Sale (POS) systems for synchronized data. This platform supports omnichannel retail by combining online and in-store interactions, enhancing customer engagement and service through Marketing Cloud and Service Cloud.
Commerce Cloud, one of our retail commerce solutions, is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.
Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our retail commerce software helps you craft innovative customer experiences that drive higher conversions and average order value, improve productivity, and inspire brand loyalty.
Commerce Cloud, one of our retail commerce solutions, includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.
When choosing the right retail commerce platform, prioritize a future-proof platform that is trusted, scalable, and supports international expansion, enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.
