Einstein Conversation Insights Pricing

Gather the most relevant customer data from every interaction.

First, choose the right Einstein Conversation Insights edition for your business needs.

Einstein Conversation Insights

Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
$ 50
USD/User/Month
(Billed annually)
  • Call Insights
  • Automatic Transcripts
  • Call Collections

Einstein Conversation Insights and Sales Engagement

Complete your virtual selling solution with insights and automation in one place.
$ 50
USD/User/Month
(Billed annually)
  • Guidance Center
  • Work Queue
  • Lead Scoring

Einstein Conversation Insights and Enablement

Empower reps to sell smarter and reach their full potential.
$ 100
USD/User/Month
(Billed annually)
  • Guidance Center
  • Conversation and Revenue Milestones
  • Enablement Analytics

Compare editions and top features.

Einstein Conversation Insights

$ 50

user/month

Einstein Conversation Insights and Sales Engagement

$ 50

user/month

Einstein Conversation Insights and Enablement

$ 100

user/month

Video/Voice Call Record

Transcripts

Action Items

Call Trend Dashboard

Call Collections

Call Highlights Email

Sales Cadences

Work Queue

Lead Scoring

Einstein Conversation Insights

Buyer Assistant

Einstein Activity Capture

Revenue Milestones

Guidance Center

Enablement Analytics

Best Practice Templates

In-App Coaching

In-App Guidance and Walkthroughs

Extend the power of Einstein Conversation Insights with these related apps and add-ons.

Then, choose the Success Plan that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licenses
  • Access to Knowledge Articles, documentation, and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.

Einstein Conversation Insights FAQ

Einstein Conversation Insights pricing varies depending on the edition and number of users. Pricing starts at $50 per user per month. Contact us to talk about your specific business needs and use cases.

Salesforce has different add-ons, apps, and additional products to help your company stay ahead in your industry. Contact us to discuss exactly what kind of products you’re looking to add and how we can help.

Einstein Conversation Insights integrates directly with many outside applications, like certain voice and video recording providers to help you connect your data. For systems or applications that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit the Customer Success Group.

Einstein Conversation Insights plans are billed annually.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for Einstein Conversation Insights.

* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.