Service Cloud Voice Pricing
Unify telephony with digital channels and CRM data on the #1 CRM platform.
Choose the right edition for your business needs.
Service Cloud Voice for Partner Telephony
Integrate telephony with your CRM.
$
50
USD/User/Month
- Connect Telephony and Services from your Preferred Partner
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Service Cloud Voice with Amazon Connect - 750 Minutes
Support agents on the phone for 750 min/mo.
$
75
USD/User/Month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Service Cloud Voice with Amazon Connect - 2,000 Minutes
Support agents on the phone for 2,000 min/mo.
$
125
USD/User/Month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Service Cloud Voice with Amazon Connect - 5,000 Minutes
Support agents on the phone for 5,000 min/mo.
$
200
USD/User/Month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Extend the power of Service Cloud with these related apps and add-ons.
Einstein for Service
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Digital Engagement
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Salesforce Contact Center
One simple package to transform your contact center.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the Service Solution built on the world’s #1 CRM?
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Service Cloud Voice Pricing FAQ
A user license is $50 per user/month if you use your own telephony provider. A user license with Amazon Connect for 750 minutes/month is $75 per user/month. A user license with Amazon Connect for 2,000 minutes/month is $125 per user/month. A user license for 5,000 minutes/month is $200 per user/month.
Yes, the cost is $50 per user/month if you'd like to use your own telephony provider.
Salesforce offers three success plans for Service Cloud Voice: Standard, Premier, and Signature
Service Cloud Voice typically uses annual contracts, but chat with a sales representative to discuss payment and billing options.
