Digital Engagement Pricing
Create seamless, connected experiences across channels.
Choose the right edition for your business needs.
Start by selecting your Service Cloud edition. Some editions already include Digital Engagement right out of the box. For the others, you can easily add Digital Engagement at this price point. Download detailed Digital Engagement pricing.
Digital Engagement
Reach customers across every digital channel.
$
75
USD/User/Month
- Chat for Web or In-App
- Messaging (WhatsApp, Facebook Messenger, SMS, Apple Messages for Business)
- Einstein Bots
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Extend the power of Service Cloud with these related apps and add-ons.
Contact Center
Deliver service across all channels — phone, self-service, messaging, and chatbots — at scale.
Service Cloud Voice
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Einstein Bots
Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.
Then, choose the Success Plans that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
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Service Cloud Pricing FAQ
A user license for Digital Engagement costs $75/user/month and is available as an add-on to Service Cloud UE/EE licenses.
Service Cloud UE licenses include: Messaging for In-App & Web (unlimited) and 25 Einstein Bot conversations pupm.
Download detailed Digital Engagement pricing.
A user license for Digital Engagement costs $75/user/month
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
* This edition requires an annual contract.
** Note: This add-on SKU applies to SMS Outbound Messages only.
*** This requires use of a WhatsApp approved message template. A customer response to this company-initiated message turns into a conversation. Any outbound messages sent from the business during this conversation (within a 24-hour period) do not count as a WhatsApp Outbound Message, but instead a Channel Conversation (25 SMS or Whats App inbound conversations are included in the Digital Engaagement SKU).
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.