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Field Service Management Software: The Complete Guide
Improve operational efficiency and enhance customer satisfaction through fast, consistent service delivery.
Improve operational efficiency and enhance customer satisfaction through fast, consistent service delivery.
Field service management (FSM) software helps businesses manage and streamline their field service operations. It enables resource allocation, real-time communications, and reporting to improve efficiency and customer experience.
Our research shows that 74% of mobile workers say that customer expectations are higher than they used to be, and 73% say customers expect a personal touch more than they used to. The right field service management software can efficiently and cost-effectively deliver the experience customers expect.
Here, we’ll dig into what FSM software is and how it can make a difference in field service management.
Learn what high-performing service teams are doing with AI and automation to boost field service productivity and customer experience.
Field service management (FSM) software is a digital tool used by companies to manage and optimize their field operations. The software includes features for scheduling, dispatching, real-time tracking, asset management, route optimization, customer communication, and more.
FSM enhances efficiency by automating manual tasks and providing real-time insights, leading to better resource allocation and faster service delivery. Many industries use field service management software, including: utilities, telecommunications, manufacturing, public sector, healthcare, and more.
Field service management software, like Salesforce Field Service, offers a range of features that help businesses manage their teams, streamline workflows, and improve service delivery.
Here are some key features to look for:
Field service management software offers several benefits that help teams deliver quality work the first time, including:
Pricing for field service management software can vary based on the features, user roles, and customization your business requires. The following are common field service pricing models and factors.
Several factors influence the pricing of field service management software. These include the size of your field team, the number of users (dispatchers, technicians, and contractors), and the complexity of scheduling, work order management, and real-time tracking. The cost may also depend on how well the software connects with your current customer relationship management (CRM) software or ERP system. Let's look at different pricing models:
Follow these steps to choose the best field service management software for your organization:
With the right field service management software in place, you'll have the tools to improve service delivery and customer experience. Ready to get started with Salesforce Field Service?
Make sure your customers get fast, complete service from start to finish. This starts with the right field service management solution with AI.