Autonomous Customer Service: What It Is, How It Works, and Where It's Going

Why all the excitement about AI agents? Here’s a quick look at the future of autonomous customer service — and how to prepare for what’s next.

Service Prep Guide

Prepare your org for Agentforce

Want to get the most out of digital labor? Our exclusive guide covers the best practices you need to know.

Join the Serviceblazer Community on Slack

Join the Serviceblazer Community on Slack

It's an exclusive meeting place, just for service professionals. From customer service to field service, the Serviceblazer Community is where peers grow, learn, and celebrate everything service.

Salesforce mascot Einstein showcasing the title slide of the State of Service report.

Dig into our latest customer service research.

High-performing service organizations are using data and AI to generate revenue while cutting costs — without sacrificing the customer experience. Find out how in the 6th edition of the State of Service report.