Customer Success provides customers with self-service resources and expert guidance from our CRM, AI, and data experts through:

• Success Plans: Our three levels of Success Plans help you get more value from Salesforce with innovative tools, guidance, and support from a team of experts dedicated to your success.
• Professional Services: Get it done right with a full range of advisory and hands-on implementation services provided by the leading Salesforce consultants and architects.

There are a variety of ways to engage with Customer Success, tailored to your needs and goals.

If you’re a Salesforce customer, you already have our Standard Success Plan — self-guided, always-on resources accessible through Salesforce Help and Trailhead.

If you’re looking for personalized programs, expert guidance, and expedited support, we recommend our Premier Success Plan. For a proactive partnership and personalized experience, our Signature Success Plan will help you get the most value from Salesforce.

To fully explore your options and find which services are right for you, connect with your Account Executive.

How you define success is unique to your organization, and Customer Success is here to help you achieve your goals. Whether you measure success in quantifiable results or business value from AI adoption, we have the expertise and resources to help you get there, no matter where you are in your journey.

When you’re ready to get started with Agentforce, we can help you build an agent that’s aligned with your company’s goals and values. Activate your agent in 5 weeks with Agentforce Activator. Salesforce Professional Services works side-by-side with the developers of Agentforce and has unmatched expertise with the technology. You’ll be able to quickly and confidently deploy your first Agentforce agent, empowering your team to get work done faster and extend their capabilities.

One of the results we're most proud of is our customer satisfaction rating. We're consistently rated within the 90th percentile by our customers. Also, many of our services have success metrics built in, so you can directly see how Customer Success impacts your own business. For example, with the Signature Success Plan, you can measure your progress across product adoption, customer expertise, and technical health with insights from your Customer Success Score.