Customer Success
Pricing

Find the right Customer Success solution you need to bring your vision to life.

Success Plans Pricing

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licenses
  • Access to Knowledge Articles, documentation, and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value with a proactive partnership and personalized experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find the right level of guidance and support to reach your goals faster.

Standard Success Plan

Included in all licenses

Premier Success Plan

30% of net license fees

Signature Success Plan

Contact your account executive

Customer Success Manager (CSM)

Customer Success Score*

Success Path

Success Review

Up to 4x per year

Planning for Change and Organizational Best Practices

Self-Serve Resources Expert Coaching Expert Coaching

Standard Success Plan

Included in all licenses

Premier Success Plan

30% of net license fees

Signature Success Plan

Contact your account executive

Proactive Monitoring*

Specialized Architect Reviews*

Key Event Management*

Health Checks and Recommendations

Expert Coaching Annual Technical Health Review

Standard Success Plan

Included in all licenses

Premier Success Plan

30% of net license fees

Signature Success Plan

Contact your account executive

Onboarding

Admin Fundamental Series*

Adoption Guidance

Self-Serve Resources Expert Coaching Personalized

Standard Success Plan

Included in all licenses

Premier Success Plan

30% of net license fees

Signature Success Plan

Contact your account executive

Setup and Configuration Best Practices

Self-Serve Resources Expert Coaching Expert Coaching

Bulk Certification Discounts

25% Discount 35% Discount

Public Virtual Instructor-Led Classes

25% Discount

Trailblazer Community

Trailhead

Salesforce Help

Standard Success Plan

Included in all licenses

Premier Success Plan

30% of net license fees

Signature Success Plan

Contact your account executive

Technical Support

1-hour response for business-stopping issues 15- and 30-minute response for business-stopping issues

Developer Support

Custom code troubleshooting up to 200 lines Custom code troubleshooting up to 5,000 lines and deployment guidance

Build the perfect Professional Services solution with our help.

From creating your strategy, implementing Salesforce, or innovating, you’ll find Professional Services at every step of your Salesforce journey. Extend your teams with Salesforce CTOs — trusted advisors with unrivaled Salesforce expertise. We’ll help you quickly build and deploy an agent and set you up for Agentforce success. 

Whatever your goal, we can help you tailor a solution that works for you. And more importantly, we’ll get the job done right.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Customer Success Pricing FAQ

Success Plans offers self-service resources and expert services from our CRM, AI, and data experts with a special focus on Agentforce, our AI-powered agent solution, through:

Success Plans: Three levels to help you get the most out of Salesforce, including tools to enhance your use of Agentforce with dedicated support.

Professional Services: Comprehensive advisory and implementation services, including Agentforce deployments from Salesforce's leading consultants.

Many of our customers work with Professional Services on a project while they have a Success Plan in place. Professional Services helps customers go live with their implementation, reach their goals, and continuously innovate to maximize their value from Salesforce. Success Plans help customers get the right level of support, guidance, and expertise for their business.

Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.

Check out this full list of included and excluded products.

Yes. All Success Plans provide case and incident support. Hours of operation and target response times vary by Success Plan.