See the real-time proof of how Agentforce is helping us drive better customer service.
Learn more![Astro in a robot outfit standing in front of a chart showing additive nature of the features across Standard, Premier, Signature success plans.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-success-plans-page.png?w=1024)
Salesforce Success Plans
With innovative tools, guidance, and support, our three levels of Salesforce Success Plans help you achieve your ambitious goals with proven strategies powered by humans with agents.
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Get more value from Salesforce and prepare for a future with AI.
Customer success is a top priority at Salesforce. Whether you’re looking for self-guided resources or a personalized partnership, we have a Success Plan that will put you on the path to success.
Set your company up for success with free, always-on resources.
Standard Success Plan
Gain the product knowledge to set up Salesforce and deploy agents for your unique business needs with our free on-demand learning platform.
![Person sits at a laptop, using Trailhead to learn about Agentforce.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-stamdard-01-trailhead@2x.jpg?w=1024)
Maintain a scalable solution and introduce AI agents and new features at your own pace with access to tutorials, sample code, developer guides, and release notes.
![Codey the bear sits in front of a laptop, surrounded by people leveraging developer documentation.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-stamdard-02-developer-documentation@2x.jpg?w=1024)
Get answers to your questions quickly with help from Agentforce. Watch troubleshooting videos, search Knowledge Articles, and connect with Technical Support when you need it.
![The search prompt on Salesforce help is displayed, waiting to help you answer questions.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/product-features-standard-salesforce-help.png?w=1024)
![Person sits at a laptop, using Trailhead to learn about Agentforce.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-stamdard-01-trailhead@2x.jpg?w=1024)
![Codey the bear sits in front of a laptop, surrounded by people leveraging developer documentation.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-stamdard-02-developer-documentation@2x.jpg?w=1024)
![The search prompt on Salesforce help is displayed, waiting to help you answer questions.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/product-features-standard-salesforce-help.png?w=1024)
Get more value with personalized programs and expedited support.
Premier Success Plan
Connect with Salesforce experts to align your AI goals with product capabilities. Together, create a strategy that outlines detailed recommendations to deploy AI agents and achieve tangible business outcomes.
![Astro and a customer stand in front of a Success Path outline.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-premier-01-onboarding@2x.jpg?w=1024)
Enable your teams to be more productive with video tutorials, 90-minute virtual interactive workshops, and personalized individual sessions with Salesforce experts.
![A laptop screen displays the Expert Coaching sessions webpage.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-stamdard-02-premier-expert-coaching@2x.jpg?w=1024)
Get help with your Agentforce or product needs from our Technical Support team through chat, phone, and case submission. Get a response within 1 hour for business-impacting issues.
![A customer is visibly happy with their access to expedited technical support as part of Premier Success Plans.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/03-product-features-premier-03-expedited-technical-support.png?w=1024)
![Astro and a customer stand in front of a Success Path outline.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-premier-01-onboarding@2x.jpg?w=1024)
![A laptop screen displays the Expert Coaching sessions webpage.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-stamdard-02-premier-expert-coaching@2x.jpg?w=1024)
![A customer is visibly happy with their access to expedited technical support as part of Premier Success Plans.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/03-product-features-premier-03-expedited-technical-support.png?w=1024)
Drive innovation with a proactive partnership and the fastest support.
Signature Success Plan
Collaborate with your designated Customer Success Manager who provides proactive expertise and personalized recommendations, and engages with technical experts to address your in-depth Agentforce and product needs.
![A customer and their Customer Success Manager shake hands on their newest engagement.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/03-product-features-signature-01-customer-success-manager.png?w=1024)
Work with in-house architects to review, maintain, and enhance your Salesforce solution and Agentforce configuration. Address design challenges while uncovering opportunities to maximize technical health and drive business scalability.
![Astro points to the three pillars of the Well Architected framework, trusted, easy, and adaptable.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/03-product-features-signature-02-developer-specialized-architect-reviews.png?w=1024)
Get help 24/7, including holidays and weekends, with 15-minute response times for critical business-stopping issues
![A customer service agent provides 15-minute response time for a Signature Success Plan customer.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-signature-03-fastest-technical-support@2x.jpg?w=1024)
![A customer and their Customer Success Manager shake hands on their newest engagement.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/03-product-features-signature-01-customer-success-manager.png?w=1024)
![Astro points to the three pillars of the Well Architected framework, trusted, easy, and adaptable.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/03-product-features-signature-02-developer-specialized-architect-reviews.png?w=1024)
![A customer service agent provides 15-minute response time for a Signature Success Plan customer.](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/03-product-features-signature-03-fastest-technical-support@2x.jpg?w=1024)
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Success Plan tips, tricks, and best practices.
![An image of Astro with headshots of Trailblazers around him](https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/1-up-contact-us.webp?w=1024)
Ready to take the next step with Success Plans?
Talk to an expert and tell us a bit more so the right person can reach out faster.
Salesforce Success Plans FAQ
Success Plans are a combination of resources, guidance, and support. We have three levels you can choose from:
- Standard Success Plan: Access self-guided resources from anywhere.
- Premier Success Plan: Build a path to success with specialized programs.
- Signature Success Plan: Receive proactive and personalized expertise.
As a Salesforce customer, you automatically have access to the Standard Success Plan. To learn more about Premier and Signature, contact your Account Executive to discuss your options and identify the right solution for your goals.
Log in to Salesforce Help, go to “Contact Support” and you will see your plan based on the org you are logged in with.
Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.
Check out this full list of included and excluded products.
Yes. All Success Plans provide case and incident support. Hours of operation and target response times vary by Success Plan.