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With the Premier Success Plan, start strong and discover new ways to achieve your data and Agentforce goals with personalized programs, expert guidance, and expedited support.
See how customers of all sizes and industries achieve success with Premier.
Learn how collaborating with Premier experts drove positive business impact.
Our 2024 commissioned Forrester Consulting Total Economic Impact™ (TEI) study* reveals how customers drove employee efficiency and increased product adoption with comprehensive product education programs, expert guidance, and expedited support through Premier.
115
%
Return on Investment (ROI) for Premier customers*
$
1.2M
Increased business impact with improved technical health and adoption*
95
%
Reduced mean time to issue resolution*
*The Total Economic Impact™ Of the Salesforce Premier Success Plan, a commissioned study conducted by Forrester Consulting on behalf of Salesforce, September 2024. Results are for a composite organization representative of interviewed customers.
What are the exclusive benefits of the Premier Success Plan?
Collaborate with a team of Salesforce experts to achieve your data and Agentforce goals. With features like Onboarding, Expert Coaching, and 24/7/365 Technical Support, get the skills you need and the answers you’re looking for to grow your business and get results.
Develop a personalized path to improve adoption and usage.
Connect with Salesforce experts to align your AI goals with product capabilities. Together, create a strategy that outlines detailed recommendations to deploy Agentforce and achieve tangible business outcomes.
Track objectives and goals with a roadmap that outlines recommendations to deploy Agentforce and achieve measurable business outcomes, including building expertise and driving adoption. Plus, review past recommendations and achievements with an expert, and realign on next steps for your success.
Get live instructor-led training from Salesforce experts. Enable your teams to be more productive with 25% off instructor-led training and bulk certifications.
Keep your system running smoothly and ready for Agentforce.
Enable your teams with specialized engagements. Access video tutorials, 90-minute virtual interactive workshops, and personalized individual sessions with Salesforce experts.
Pair up with a Salesforce expert to review how you are using Salesforce. After the review, you'll receive personalized recommendations to help you achieve your business goals.
Solve business-critical issues anytime.
Get help from highly skilled, Salesforce-certified experts for any challenge you may have. Whether you have login issues or need help with Agentforce, get answers through chat, phone, and case submission, and get back to business. Plus, get a 1-hour response time for business-impacting issues.
Troubleshoot up to 200 lines of custom code, including pro-code Agentforce solutions, with our Salesforce experts to help you resolve any developer challenges.
Mitigate cyber threats and stay compliant with Digital Operational Resilience Act (DORA) incident assistance.
Collaborate with a team of Salesforce experts to achieve your data and AI goals.
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
I strongly believe that we need to get the most juice out of our squeeze when it comes to vendors and their technology, and the Premier Success Plans helps us do that."
KC DugganDirector of Revenue Systems, Mindbody
The Premier Success Plan is not only support, but a proactive feature where you can get help with rolling out new features and learning from some of the best minds at Salesforce.”
Andrew RussoSalesforce Architect, BACA Systems
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Premier Success Plan FAQ
As a Salesforce customer, you automatically have access to the Standard Success Plan. Take our assessment to discover the right Success Plan by answering a few questions about your business.
As a Salesforce customer, you automatically have access to the Standard Success Plan. Take our assessment to discover the right Success Plan by answering a few questions about your business.
Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.
With Premier, Agentforce experts help align your AI goals to product capabilities and create a strategy to achieve them. Through various modalities of product education you'll learn about real-world Agentforce use cases, get answers, and discover best practices for Agentforce success. And with Developer and Technical Support you can make sure your Agentforce solution is running smoothly.
You can easily access Premier resources and connect with our experts through our Customer Success Events Platform. From there, you can sign up for individual Expert Coaching Sessions, Success Reviews, and virtual interactive workshops.
Yes. You can sign up for as many Expert Coaching Sessions as you’d like.