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Premier Success Plan
With the Premier Success Plan, start strong and discover new ways to achieve your data and Agentforce goals with personalized programs, expert guidance, and expedited support.
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Learn how collaborating with Premier experts drove positive business impact.
Our 2024 commissioned Forrester Consulting Total Economic Impact™ (TEI) study* reveals how customers drove employee efficiency and increased product adoption with comprehensive product education programs, expert guidance, and expedited support through Premier.
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*The Total Economic Impact™ Of the Salesforce Premier Success Plan, a commissioned study conducted by Forrester Consulting on behalf of Salesforce, September 2024. Results are for a composite organization representative of interviewed customers.
What can you do with Premier?
Collaborate with a team of Salesforce experts to achieve your data and Agentforce goals. With features like Onboarding, Expert Coaching, and 24/7/365 Technical Support, get the skills you need and the answers you’re looking for to grow and get results.
Develop a personalized path to improve adoption and usage.
Connect with Salesforce experts to align your AI goals with product capabilities. Together, create a strategy that outlines detailed recommendations to deploy AI agents and achieve tangible business outcomes.
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Track objectives and goals with a roadmap that outlines recommendations to deploy agents and achieve measurable business outcomes, including building expertise, driving adoption, and maintaining the technical health of your implementation.
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Enable your teams with specialized engagements. Access video tutorials, 90-minute virtual interactive workshops, and personalized individual sessions with Salesforce experts.
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Learn directly from Salesforce experts with live, instructor-led training. Enable your teams to be more productive with 25% off instructor-led training and bulk certifications.
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Keep your system running smoothly and ready for Agentforce.
Learn how to set up your Salesforce solution, manage users, and keep your org secure with our multi-week guided program that includes expert-led sessions, self-service resources, and live check-ins.
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Pair up with a Salesforce expert to review how you are using Salesforce. After the review, you'll receive personalized recommendations to help you achieve your business goals.
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Solve business-critical issues anytime.
Get help from highly skilled, Salesforce-certified experts for any challenge you may have. Whether you have login issues or need help with your AI agents, get answers through chat, phone, and case submission, and get back to business. Plus, get a 1-hour response time for business-impacting issues.
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Troubleshoot up to 200 lines of custom code, including pro-code Agentforce solutions, with our Salesforce experts to help you resolve any developer challenges.
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Mitigate cyber threats and stay compliant with Digital Operational Resilience Act (DORA) incident assistance.
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Collaborate with a team of Salesforce experts to achieve your data and AI goals.
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
I strongly believe that we need to get the most juice out of our squeeze when it comes to vendors and their technology, and the Premier Success Plans helps us do that."
KC DugganDirector of Revenue Systems, Mindbody
The Premier Success Plan is not only support, but a proactive feature where you can get help with rolling out new features and learning from some of the best minds at Salesforce.”
Andrew RussoSalesforce Architect, BACA Systems
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Success Plan tips, tricks, and best practices.
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Ready to take the next step with Customer Success?
Talk to an expert and tell us a bit more so the right person can reach out faster.
Premier Success Plan FAQ
As a Salesforce customer, you automatically have access to the Standard Success Plan. To learn more about Premier and Signature, contact your Account Executive to discuss your options and identify the right solution for your goals.
Log in to Salesforce Help, go to Contact Support and you'll see your plan based on the org you are logged in with.
Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.
With Premier, Agentforce experts help align your AI goals to product capabilities and create a strategy to achieve them. Through various modalities of product education you'll learn about real-world Agentforce use cases, get answers, and discover best practices for Agentforce success. And with Developer and Technical Support you can make sure your Agentforce solution is running smoothly.