Agentic productivity for every employee in Slack.
Work side by side with Agentforce in Slack. Powered by the most relevant conversational data in Slack and customer data from Salesforce, Agentforce suggests and automates actions on your behalf.
Turn agents into teammates.
Bring agents into the conversation just like another team member. Invite agents into channels, so you can ask questions, provide instructions, and engage in back-and-forth-conversations to dig into the details.
Bring Agentforce to Slack to empower every employee in any role.
Build custom agents that bring agentic productivity to employees right in the flow of work. From human resources to IT, services and sales, and beyond, Agentforce can take action in Slack by creating and updating channels, lists, and canvases. Explore ways to build custom agents in Slack.
Human Resources
Provide ongoing employee support.
Human resources teams can augment their efforts when Agentforce assists employees, whether they are onboarding, looking for benefits information, or have questions about career development.
Imagine all the ways you can use custom agents for HR.
Talk to an expert to learn more.
Information Technology
Instantly take care of tickets.
When Agentforce takes on day-to-day tasks, like resolving help desk tickets and incidents, IT teams can resolve issues faster and free up time to focus on more strategic initiatives.
Imagine all the ways you can use custom agents for IT.
Talk to an expert to learn more.
Service
Resolve customer issues faster.
Agentforce can tap into the conversational data in Slack helping to find the organizational knowledge and experts needed to resolve customer issues, while ensuring seamless case creation, swarming, and handoffs.
Imagine all the ways you can use custom agents for service.
Talk to an expert to learn more.
Sales
Get deal support and assistance.
Sellers can offload administrative work to Agentforce like preparing executive briefings, building proposals, and conducting customer outreach so they can focus on building customer relationships and closing deals.
Imagine all the ways you can use custom agents for sales.
Talk to an expert to learn more.
Marketing
Optimize your marketing strategies.
Marketers could use more time focusing on strategic initiatives and creative projects that drive results. Agentforce works with your marketing team to optimize campaigns, generate content, create plans and more.
Imagine all the ways you can use custom agents for marketing. Talk to an expert to learn more.
Legal
Simplify and automate compliance.
Legal monitoring takes up a lot of the day-to-day. Legal teams working with Agentforce can scale initiatives that keep the company compliant with laws and regulations, and automate many of the processes that require approvals.
Imagine all the ways you can use custom agents for legal.
Talk to an expert to learn more.
Product and Engineering
Make teams more agile.
Agentforce teams up with your product and engineering teams to boost creativity, efficiency and data-driven decisions. Let the agents help plan, design, develop and ensure quality while your teams innovate.
Imagine all the ways you can use custom agents for product and engineering. Talk to an expert to learn more.
Supply Chain Management
Streamline distribution networks.
Support real-time decision-making when Agentforce works with your teams to manage suppliers, automate warehouse operations, enhance demand forecasting, optimize route planning and more.
Imagine all the ways you can use custom agents for supply chain management. Talk to an expert to learn more.
Agents are unlocking massive potential for companies today.
60
%
budget spent on human capital
Fortune 500 companies spend the majority of their budget on human capital. 1
$
4.4T
in potential profits
GenAI could generate up to $4.4T in potential profits annually due to increased employee productivity. 2
40
%
increase in performance
Employees can experience a 40% performance boost with GenAI. 3
1 Source: Deloitte LaborWise: A powerful lens for unlocking hidden sources of labor overspend.
2 Source: McKinsey Global Institute - “The economic potential of generative AI: The next productivity frontier", 2023.
3 Source: Harvard Business School: Field Experimental Evidence of the Effects on AI on Knowledge Worker Productivity and Quality, 2023.
You go to a single, conversational interface in Slack and you can interact with humans and AI. Agents are doing the work, and we’ve dreamt of that for decades in computing, and now we’re finally seeing it.
Aaron LevieCEO, Box
We've developed IT support agents for a client to manage tier-one questions in a Slack channel, reducing the volume of human touchpoints and increasing the overall speed to resolution.
Stephanie SadowskiSenior Managing Director and Lead of Salesforce Business Group, Accenture
Get to know Agentforce in Slack.
Learn more about Agentforce in Slack.
Looking to learn about all the ways you can boost productivity with Agentforce in Slack? Talk to an expert about building out your agent strategy.
Agentforce in Slack FAQs
An AI agent is an intelligent system that can handle customer questions all on its own, no humans needed. It uses machine learning and natural language processing (NLP) to tackle everything from easy questions to tricky problems, and it can even juggle multiple tasks at once. AI agents can learn and get better over time, which is different from traditional AI that needs humans to step in for certain tasks. AI agents can take action on the behalf of employees.
Agentforce is a suite of customizable agents and tools seamlessly integrated with your data and apps. Agents are a new type of software capable of performing work with varying degrees of autonomy. An agent executes work by searching for relevant data, analyzing this data to formulate a plan, and then actioning the plan. This process can be entirely independent or may involve interactions and handoffs with employees. Agent Builder is the no-code solution used to build, manage and customize agents for any business department in minutes.
With Agentforce in Slack, you can surface custom agents right into your flow of work. In Slack, you can engage with Agentforce just like another teammate. Agentforce’s responses will be grounded in both your conversational data from Slack and your CRM data from Salesforce – giving you all the context you need to support employees, assist customers, close deals, and move projects to the finish line.
Slack data across channels, threads, canvases and conversations compliments and enriches your connected, enterprise data sources, resulting in more effective agent responses and actions.
Every Slack workspace is a wealth of institutional knowledge — it’s the long-term memory bank of your company. For AI to be useful, it needs access to data, not just the data in one app or system, but across all your systems, including the unstructured data in team conversations. This contextual data is the key to high-quality, relevant AI outputs and adjusting to new contextual clues in real time.
Every company’s untapped, unstructured data — including user-generated content, natural language text, audio and video files, and more — enhances agent reasoning and decisioning for better relevance. When you add agents to Slack, customers can give them permission to tap into the public conversational data in your organization's Slack instance, making them precise and powerful. Because your data is never our product, customers control what data agents can access in Slack. We never train any LLMs on customer data; instead, we use advanced Retrieval-Augmented Generation (RAG) techniques on the unstructured conversational data to give agents the context they need, just at the moment they need it, to support their human counterparts.
Slack can access Agentforce in Slack with both an Agentforce and a Slack license. Agentforce in Slack will be available in 2025. Talk to an expert to learn more.