Supercharge your B2B and B2C communications experiences with humans and agents working together. Generate quotes and product configurations in real time, solve telecom service issues quickly, fulfill orders seamlessly, and personalize every touchpoint all on the #1 AI telecom CRM.
*FY24 Customer Success Metrics
Check out how these purpose-built solutions for the communications industry can help your business.
Grow your revenue streams faster by giving sellers AI-powered propensity to buy insights and tailored product recommendations — powered by the #1 AI CRM for communications — that help close more deals faster.
Make your service agent’s job easier by connecting billing, telecom BSS, OSS, and CRM data in one place. Generative AI knowledge and answers built into the service console makes agents smarter and helps them respond faster.
Achieve fiber build ROI faster by understanding where to build, attracting new subscribers, and onboarding them seamlessly. Personalize every customer experience with the power of integrated data activated with AI.
Make buying or selling service to another service provider easy. Create and manage your product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.
Unifying your data on Salesforce lets you activate it with AI and intelligently reduce order fall out — saving time and lowering operational costs.
Salesforce unifies your customer data and — with the power of AI — creates highly personalized marketing journeys that grow customer lifetime value.
Transform and simplify the mission critical “middle office” with Communications Cloud. It is purpose-built for communications service providers, and includes applications, a data model, and integrations -- all for the communications industry. Best of all, it's built on the power of Salesforce CRM.
Learn how to create prompts for your business needs and bring them into the flow of work.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Accelerate revenue growth with thousands of prebuilt and consultant offerings on AppExchange. Check them out today.
Try Communications Cloud free for 30 days. No credit card, no installations.
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Ready to transform your communications business?
Salesforce for Communications is the #1 AI CRM packaged, configured, and purpose-built for the communications industry. Anchored in the Salesforce Platform, communications companies can integrate and access to shared customer data, built-in predictive and generative AI, and communication specific process automation - which helps customers lower costs, increase productivity, and drive efficient growth.
Salesforce for Communications offers a complete suite of solutions for every step of your customer lifecycle - across marketing, sales, order delivery, and service. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
To start, think about your main challenges and business goals. Then get to know our communications solutions listed on this page. This will help guide you to the right solution and how Salesforce can help. Then, sign up for our free trial org to get a taste of how Communications Cloud can help your business.
Telecom BSS, or business support system, is a suite of software applications used by telecommunications companies to manage customer-facing operations. It handles processes like billing, customer relationship management, and order management. The primary goal of telecom BSS is to streamline business operations and enhance the overall customer experience.
In the world of telecom, customer relationship management (CRM) is all about using the latest strategies, technologies, and practices to manage interactions throughout the customer lifecycle. This includes activities like sales, marketing, and customer service. When done right, CRM in telecom improves customer satisfaction, simplifies operations, and drives business growth.
