Customer experience is the new battleground in communications. Service teams are challenged to resolve cases quickly — and become profit centers at the same time. Powered by Service Cloud, with data integrated through the Mulesoft Anypoint Platform, this solution gives your agents a complete view of every customer's devices, network data, and service details on a single screen. Service providers can address issues with recommended actions from Einstein AI, along with customer self-service portals enabled by Community Cloud that help drive subscriber loyalty while reducing costs.
Contact us to learn more about the latest Salesforce communications solutions, and and let us help you set up a strategy to connect with your customers like never before.