Public Sector Solutions
Deploy faster to meet your agency's mission with out-of-the-box case management. Scale digital service and boost efficiency with self-service and automation. Adapt and build for the future on a flexible platform.
Public Sector Solutions Innovations
Einstein for Public Sector Solutions
Deliver on the mission faster with AI purpose-built for Government. Use AI to summarize, assist and document so government agencies can rapidly review, serve faster and reduce administrative burdens.
Compete for top public sector talent with speedy efficiency
Talent Recruitment Management streamlines hiring with automated workflows, real-time applicant tracking, and secure, centralized candidate data. Guide candidates with clear next steps throughout the application journey and offer a mobile-friendly experience with the easy-to-use applicant portal.
Investigative Case Management
Navigate investigations with a unified view of people, entities, relationships, and documentation. Enhance accuracy with integrated timelines and comprehensive case overviews and drive evidence-based decisions by capturing documentation and understanding relationships.
What can you do with Public Sector Solutions?
Now you can serve constituents faster with a CRM purpose-built for the public sector. With pre-built data models, processes, UI, and analytics available on a market leading low code application platform, agencies can do everything faster - from initial implementation through ongoing innovation.
Deploy faster with out-of-the-box applications.
Transform government benefit programs. Cut costs with automation and help constituents get the right information and services faster with guided digital processes.
Get funding to grantees faster. Guide grantees from start to finish with digital self-service and quickly launch new programs with pre-built templates
Digitize and speed up license, permit, and inspection. Improve customer experience with self-service portals and reduce paperwork with digital forms.
Navigate complex investigations. Enhance accuracy, reduce resolution time, and make evidence-driven decisions with guided flows and secure collaboration.
Unlock government digital service delivery.
Improve efficiency by routing cases based on staff capacity and case type. Unlock data and track program impact with real-time insights.
Connect to constituents in a whole new way. Anticipate constituent needs and deliver timely, relevant service with a unified view of relevant data.
Help constituents find answers to their questions by setting up a self-service site. For more complex questions or issues, constituents can submit a case with a quick web form.
Reduce cost to serve with automation and AI.
Reduce paperwork by making even the most complex forms digital with little or no code. Create guided experiences with forms that react and adjust as information is input.
Drive efficiency with end-to-end automation and integrations with external systems. Staff can launch automated processes from anywhere to boost productivity.
Apply advanced logic to streamline complex decision-making. Save time with automated business rules and scale service with guided interactions.
Extend the power of Public Sector Solutions with the following Salesforce products:
Public Benefit Assistance
Deploy a pre-built benefits portal with guided prescreening and applications.
Government Cloud Plus
Scale and secure apps on a FedRAMP High-authorized platform.
Customer Experience Plus for Public Sector
Build connected constituent portals with advanced sharing, delegated administration, reports, and dashboards.
Public Sector Solutions Pricing
Find the right Public Sector Solutions edition for your business needs.
Public Sector Foundation - Advanced Enterprise Edition
Out-of-the-box case management for government.
$
275
USD/User/Month
(Billed annually)
- Out-of-the-box, Configurable Apps
- Digital Service Delivery Tools
- Low-Code/No-Code Automation and AI
Public Sector Foundation - Advanced Unlimited Edition
Unlimited case management power for government.
$
500
USD/User/Month
(Billed annually)
- Includes All Enterprise Edition Capabilities
- Up to 200 Custom Objects
- Up to 120 MB Data Storage
Public Sector Einstein 1 for Service Edition
Unlimited Edition, plus Service Einstein AI, Data Cloud, Slack, and more.
$
650
USD/User/Month
(Billed annually)
- Service AI
- Data Cloud
- Slack Collaboration and Productivity
Requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Everything you need to maximize ROI.
From support, expert guidance, and resources to our trusted partner ecosystem, we’re here to help you get more value from Salesforce in the AI era.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with public sector resources.
Demo
Benefit Management
See how to transform experience and efficiency of government benefit programs
Demo
Grants Management
See how to get the right funding to the right grantees faster, with automation.
Demo
License and Permit Management
See how to accelerate intake through approvals with a digital-first approach.
Blog
3 Ways Better Technology Can Transform Government
Learn how public sector entities can deliver the same level of service that people expect from big brands.
Ready to take the next step with the #1 AI CRM for government?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
Talk to an expert.
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Visit the Public Sector Solutions Resource Center for the latest research, industry insights, and product best practices.
Public Sector Solutions FAQ
Public Sector Solutions is Salesforce's public sector software. It includes out-of-the-box apps that help agencies deploy faster. Plus, flexible low-code/no-code tools help governments customize to fit their needs. Built on a powerful platform, it helps agencies scale and adapt for the future.
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, like Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
Customers can choose to run Public Sector Solutions on Salesforce Government Cloud offerings or the Salesforce commercial instance. Salesforce Government Cloud offerings must be purchased separately.
Salesforce products integrate with many outside applications and systems. For systems that don’t have built-in integration, you can use MuleSoft, work with integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution will work best for you.
We offer several advisory, adoption, and support plans. To learn more, visit Salesforce Customer Success.
Salesforce has many license types, add-ons, and additional products. For an overview, head over to the detailed pricing page. For more assistance, call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
Salesforce has all kinds of add-ons, apps, and additional products to help you stay ahead in your industry. Call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-844-807-8829 to discuss options.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-844-807-8829 to see what works for your business.
Public Sector Solutions SKUs include: Public Sector Foundation - Advanced, Public Sector Einstein 1 for Service, Customer Community, Business Rules Engine, Customer Community for Public Sector, Employee Experience for Public Sector, Public Benefit Assistance, Provider Self Service for Public Sector, and CRM Analytics for Public Sector Solutions. To understand which apply to your use case, call us at 1-844-807-8829.