Prioritize your customers from data to device with Agentforce.

Transform stakeholder engagement and drive commercial excellence with the #1 AI CRM for MedTech. Our connected platform unites teams, enhances productivity, reduces costs, and ultimately delivers life-changing devices and better health outcomes to patients.

These MedTech organizations are moving the needle with Salesforce's medical device CRM.

Modernize commercial operations.

Improve contract compliance, drive operational efficiencies, and reduce revenue leakage with connected operations across your entire business.

Get a 360-degree view of contract management and compliance processes for better visibility and improved efficiencies.

A dashboard for contract management.

Use timely and relevant recommendations to find opportunities and inform decisions around configuring, pricing, quoting, contracting, and rebate management.

A dashboard highlighting rebate management.

Drive cost savings with automated workflows with visibility into trends and hierarchies to improve provider satisfaction.

A dashboard with hospital relationship graph, highlighting product recommendations.
A dashboard for contract management.
A dashboard highlighting rebate management.
A dashboard with hospital relationship graph, highlighting product recommendations.

Improve order management.

Maximize service rep productivity and improve customer experiences with process automations that transform service operations into a revenue and growth engine.

With one integrated platform you can see all inventory, fulfillment, logistics, post purchase, and customer data in one place, providing both accurate and timely information.

Consolidate customer & order data.

Decrease time spent on manual processes such as answering “where is my order”, and give reps and operational staff time back to focus on high value activities. Agents & AI can recommend options & actions such as next best products to buy or cross-sell and upsell opportunities, boosting both productivity and profitability.

Automate order support with intelligent AI

Enable self-service on customers preferred channels to provide frictionless and personalized interactions across all touch points of the customer journey, increasing trust & overall satisfaction.

Elevate the customer experience
Consolidate customer & order data.
Automate order support with intelligent AI
Elevate the customer experience

Optimize field inventory management.

Lower inventory costs and increase efficiencies with greater visibility and real-time intelligence.

Get a holistic view of inventory with real-time updates for proactive management of consigned, purchased, and trunk stock.

Phone UI with a slack notification from an inventory bot.

Automate inventory workflows to minimize manual errors and create an improved seller experience.

Phone UI with barcode scanning and digital signature.

Optimize surgical visits and preventive maintenance with intelligent routing and notifications. Ensure patients receive the care they need.

Phone UI depicting intelligent routing for doctor visits.
Phone UI with a slack notification from an inventory bot.
Phone UI with barcode scanning and digital signature.
Phone UI depicting intelligent routing for doctor visits.

Drive intelligent sales.

Increase productivity and transform your business results with a fully connected selling experience.

Get a 360-degree view of everything from physician case schedules and orders to pipeline coverage.

Personalized welcome email about Copay Card.

Use advanced selling tools to track progress toward targets and predict future account revenue.

A dashboard for Account Target.

Close more business with actionable insights and real-time buying signals that help you drive predictive prospecting.

Personalized actionable insights for various metrics.
Personalized welcome email about Copay Card.
A dashboard for Account Target.
Personalized actionable insights for various metrics.

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Medical Device CRM FAQ

Life Sciences Cloud is the trusted, connected platform that ties all stakeholders together across the medical product and commercial lifecycle. With a 360-degree view of business and stakeholders, MedTech organizations can optimize performance and lower costs. Learn more

Life Sciences Cloud’s out-of-the-box AI-powered capabilities makes it easy for medical device, equipment, and supply companies to engage patients and offer support services. They can also manage all their stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners from a single platform.

Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. Consider the total cost of ownership of any medical device solution including the ability to integrate with other digital and third-party solutions, uptime, advanced features, ongoing support, and implementation.

A medical device or MedTech CRM software provides customer-focused medical technology solutions. Streamline stakeholder engagement, intelligently manage field inventory, visits, sales and more with Life Sciences Cloud, the #1 AI CRM for MedTech.