Life Sciences Cloud is the end-to-end, intelligent engagement platform for clinical and medical through commercial. This allows Pharma, Biotech, Biopharma, Consumer & Animal Health, and MedTech companies to have healthier interactions with their HCPs, partners, and patients through data-driven, compliant, and trusted innovations on the #1 AI CRM.
Life Sciences AI offers the essential building blocks for Pharma and MedTech to deploy trusted assistive and autonomous Agents they can put to work right away.
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Accelerate clinical trials across patients, sponsors, sites, and CROs on a flexible and compliant platform, from molecule to manufacturing. Effortlessly orchestrate advanced therapies and personalized medicine to promote safety and optimal outcomes.
Raise trial awareness and screen candidates while creating trusted relationships through tailored interactions. Accelerate eligible participant onboarding with AI-enabled auto-matching and personalized portals, for faster recruitment time and reduced attrition. Leverage built-in reporting dashboards, blinding techniques, real-time updates on enrollments and drop-offs, and predictive analytics to help determine the next best actions.
Ensure successful research and development by activating the right physical or virtual facilities, and engaging in ongoing training and support through close-out.
Empower clinical teams and investigators with intelligent tools to effectively manage studies from planning and protocol design through every stage of a clinical trial. Maintain a digital chain of custody for traceability and validate records with e-signatures to comply with FDA standards through every stage of therapy.
Optimize scientific inquiry management and knowledge exchange across channels.
Boost the productivity of Medical Science Liaisons (MSLs) and Medical Affairs teams to deliver critical scientific information to healthcare professionals and Key Opinion Leaders (KOLs) faster. Foster collaboration through an integrated suite that manages and disseminates medical publications and tailored responses.
Leverage the power of Einstein to identify and assemble the most relevant, approved content for medical inquiries across all channels. Reduce room for error and manual effort with AI and human-in-the-loop to streamline the process of crafting detailed, compliant scientific responses. Ensure traceability and compliance with comprehensive audit trails.
Achieve faster response times for medical inquiries by utilizing a natural language search engine across all approved content repositories. Deliver detailed and informative cover letters and documents promptly, including safety profiles and study results, while reducing the potential for error through AI-driven automation and human oversight.
Medical features are expected to be available in 2025.
Streamline front and middle office processes using AI and data-driven, real-time omnichannel HCP engagement across sales and marketing.
Streamline engagement with healthcare professionals through intelligence-driven experiences. Connect sales, marketing, and prescribing behavior into a unified view to drive dynamic, personalized engagement. Package important information in a personalized portal with chat bots and AI-curated promotional and scientific content.
Use intelligent rebates, pricing, and discounts, and real-time analysis of opportunities for greater performance. Leverage AI to conduct proactive outreach about upcoming expirations and up-sell opportunities.
Gain visibility into stock availability and proactively address shortfalls for visits with AI-powered recommendations.
Leverage intelligent kit creations and recommendations with lot and batch product tracking for enhanced traceability and revenue. Allow physicians to capture first-hand data on the efficacy, safety, and tolerability of the medicines they use to treat their patients.
Life Sciences Cloud for Customer Engagement will be generally available in September 2025. Many commercial features are generally available today.
Improve outcomes with personalized outreach, adverse event management, drug or device recommendations, and savings programs with an industry-compliant data model.
Streamline and automate the verification and re-verification of pharmacy benefits to improve patient access and adherence to medications. Equip agents with payer coverage analysis, SLAs, and reminders on a home page dashboard.
Provide intelligent recommendations for next best engagement to meet patients where they are. Guide agents through therapy orchestration with automated workflows. Accelerate time to treatment with financial assistance programs and alternate medication options.
Foster comprehensive, personalized programs using real-time analysis and assessments. Establish milestones and goals to boost effectiveness. Capture patient-reported outcomes and adverse events in a FHIR-aligned data model and take action.
Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.
Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Create customizable, predictive, and generative AI experiences to fit all your business needs safely.
Help your entire team find important answers and start making data-driven decisions.
Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint.
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Connect data and teams, automate processes, and personalize engagement on a single, intelligent platform to improve outcomes.
With Salesforce, we were able to digitize our implant request PO process, saving our team hours each week.
Shefali JadhavSr. Business Systems Manager of IT, SI-BONE
With Salesforce, we can maximize the digital potential and provide a more flexible and frictionless customer experience.
Ranjit GillIT Director, McKesson
From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
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Life Sciences Cloud delivers advanced capabilities for the industry and will help MedTech and biopharma organizations speed up drug and device development and streamline their operations with automation and data-driven analytics. Learn more
When choosing the right life sciences software, prioritize a future-proof, AI-powered platform that is trusted, scalable, and readily supports international expansion. While selecting your pharmacy management software or CRM for medical device sales, look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.
While the SKU is launching in June 2024, customers have early access via our Health Cloud, and can soon upgrade to Life Sciences Cloud. Building upon Health Cloud and the power of the Salesforce Einstein 1 Platform, it offers extensive clinical functions, next-gen patient support programs, and more.
