Connect the value chain with Salesforce for Manufacturing.
Salesforce for Manufacturing transforms customer operations. Seamlessly integrate customer, product, and asset data across a unified value chain to better serve customers and channel partners. Boost efficiency, streamline operations, and drive revenue with #1 AI CRM, built for manufacturing.
Manufacturing industry innovators boost efficiency with Salesforce.
Companies drive remarkable results with Salesforce for Manufacturing, built on the world's #1 AI CRM.
21
%
decrease in case wrap-up time
Salesforce helps manufacturers reduce time-to-close services cases.*
60
%
warranty claim automation
Salesforce empowers a global manufacturer to automate 60% of its warranty claims.*
30
%
ROI achieved
Salesforce helps manufacturers increase ROI with Manufacturing Cloud.*
* Manufacturing Customer Success Survey and Customer Stories
Solve manufacturers’ greatest issues with smart solutions.
Modernize Commercial Operations
Manage your complete book of business. Eliminate silos and ensure smooth collaboration between sales and operations.
Transform the Service Experience
Enable faster and smarter service experiences optimized from the contact center through service operations to field technicians and customers.
Simplify Partner Engagement
Drive greater channel partner visibility, engagement, and performance.
Manufacturing Cloud
It starts with the #1 AI CRM for manufacturing.
Power your customer-centric operations with Manufacturing Cloud, a digital customer engagement platform and manufacturing CRM that unifies the value chain.
- Unify opportunities with demand forecasts.
- Serve customers, distributors and their products/assets faster.
- Bring AI insights to your daily operations.
Maximize ROI with the #1 Success Ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Salesforce, as a technology platform, has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future.
Tuomas PyyhtiäSolution Owner, Field Service Operations, KONE
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Salesforce for Manufacturing CRM FAQ
Customer relationship management (CRM) for the manufacturing industry is a system for managing all of your company’s interactions with current and potential customers and partners like distributors. It also helps manage critical information, such as asset data, order management, and demand forecasting.
A manufacturing CRM can help you get 360-degree visibility into your customers, partner, and asset data to help manage your complete book of business, transform your service center, and drive near real-time collaboration. It integrates with ERP and supply chain management and drives efficiency.
First, determine what you want a manufacturing CRM to solve. A manufacturing CRM should include functionality, such as customer, product, and asset information, partner performance and collaboration management, processes to manage your book of business, embedded analytics, AI, and more.
Salesforce's CRM for manufacturing connects manufacturers' value chains to solve industry challenges with the Einstein 1 Platform. Our innovative manufacturing solutions are built to decrease costs, increase margins, enhance productivity, and drive efficient growth.
Salesforce offers a complete suite of innovative manufacturing solutions to help manage your complete book of business, reimagine omni-channel service, collaborate with channel partners, and act on intelligent insights with automation.
To start, think about your main challenges. Then get to know our CRM for manufacturing solutions: Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, and Translate Data Into Intelligent Insight and Actions.
