Salesforce Exclusive
Here are the Cyber Week shopping stats you’ve been waiting for.
We analyzed the holiday shopping behavior of over half a billion consumers. Check out what's changed this year from last.
Data Collected from November 20–26, 2018
Topline Metrics
+11%
Traffic Growth
+15%
Revenue Growth
+22%
Order Growth
Mobile
66%
MOBILE TRAFFIC SHARE
+24%
MOBILE TRAFFIC GROWTH
49%
MOBILE ORDER SHARE
+38%
Mobile Order Growth
Social
+27%
SOCIAL TRAFFIC GROWTH
6.6%
Share of Social Traffic
+6%
INSTAGRAM TRAFFIC GROWTH
RETAILERS
Most Talked About Retailers
- Amazon
- Walmart
- Best Buy
- Target
- eBay
PRODUCTS
Most Talked About Products
- PlayStation
- iPhone
- Nintendo Switch
- Xbox
- iPad
BRANDS
Most Talked About Brands
- Apple
- Nintendo
- Samsung
- Starbucks
Order Details
28%
DISCOUNT RATE
80%
FREE SHIPPING RATE
21%
ADD-TO-CART RATE
Average Order Value
Service
+16%
CASES VIEWED
+12%
SERVICE PHONE CALLS
Marketing
+57%
SMS & Push Notifications Sent
UP FROM 2017
+20%
Emails Sent
UP FROM 2017
+47%
Clicks on Black Friday
UP FROM NOV 2018 AVERAGE
More Holiday Insights
Methodology
To help retailers and brands benchmark holiday performance, Salesforce analyzes aggregated data to produce holiday insights from the activity of more than half a billion global shoppers across more than 30 countries powered by Commerce Cloud, billions of consumer engagements and millions of public social media conversations through Marketing Cloud, and customer service data powered by Service Cloud.
To qualify for inclusion in the analysis set, a digital commerce site must have transacted throughout the analysis period, in this case, November 22, 2016 through November 26, 2018, and meet a monthly minimum visit threshold. Additional data hygiene factors are applied to ensure consistent metric calculation.
Any forecasts noted within the holiday flash reports or the Shopping Index are forward-looking projections based on current and prior values and as such should not be read as guarantees of future performance or results.
The holiday flash reports and the Shopping Index are not indicative of the operational performance of Salesforce or its reported financial metrics including GMV growth and comparable customer GMV growth.