Orchestrate Guest Journeys
Put Your Guests at the Center
Take personalization to the next level.
- Create unified profiles to proactively deliver guest preferences and anticipate future interactions
- Utilize automation and AI to humanize every interaction and deliver personalized moments at scale
- Optimize brand impact with real-time data analytics that increase insights and drive efficiency and growth
Boost Employee Productivity
Optimize operations and unlock efficiencies with a centralized platform.
- Onboard employees faster and connect teams globally
- Enable easy access to resources and efficient employee service resolutions
- Unlock department data silos, increase visibility, and connect employee systems and apps
![A young woman in casual clothes smiling with a notification in the upper right corner that says "you qualify for a free upgrade."](http://www.salesforce.com/content/dam/web/en_us/www/images/solutions/industries/Hospitality_Slack_459x400.png)
Make Data-Driven Decisions Backed by AI-Inspired Insights
Gain a competitive edge with AI and advanced analytics.
- Enhance guest satisfaction and grow loyalty with AI recommendations and customized offers
- Maximize share of wallet and grow revenue with market demand, competitive pricing, and historical booking insights
- Proactively engage guests with predicted needs and preferences
- Automate service and care with chatbots and virtual assistants that reduce response times and increase satisfaction
Guest 360
![Salesforce Customer 360](http://www.salesforce.com/content/dam/web/en_us/www/images/solutions/industries/C360_460x387.png)
![IHG Hotels and Resorts Logo](http://www.salesforce.com/content/dam/web/en_us/www/images/solutions/industries/Hospitality_CustomerStory_338x423.png)
See how data and AI are helping IHG Hotels and Resorts revolutionize travel and hospitality experiences.
Explore more resources for Hospitality
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Article
4 Ways to Lower Costs, Wow Travelers, and Drive Growth in Travel & Hospitality
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Dreamforce
Deliver Seamless Service Experiences in Travel & Hospitality
![Revolutionize Travel and Hospitality Experiences with Data and AI](http://www.salesforce.com/content/dam/web/en_us/www/images/solutions/industries/BR3_Hospitality_1200x675.jpg)
Webinar
Revolutionize Travel and Hospitality Experiences with Data and AI