Graph ranking Salesforce #1 for CRM applications with 20.7% market share

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Salesforce brings together AI agents, unified data, and best-in-class CRM apps together on one integrated platform to help you grow customer relationships. Discover why we’ve been ranked #1 for CRM Applications based on IDC 2024 H1 Revenue Market Share Worldwide*.

* Source: IDC, Worldwide Semiannual Software Tracker, October 2024. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Centre, Advertising, and Digital Commerce Applications.

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Find the solutions that can transform your business.

See how data, agents, and CRM come together on one deeply integrated platform to meet the needs of any business.

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Uncover AI trends from 700+ business leaders.

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Hear how Salesforce Einstein brings AI, real-time customer data, automation, and CRM together to boost revenue and productivity.

Get more value from your data.

Get more value from your data.

Learn how business leaders empower employees to lead with data maturity and build a trusted data foundation.