AI AI-Powered Agents Won’t Take Your Job, They’ll Improve It John Arlidge October 30, 2024 New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative. Generative AI Customer Experience Customer Success Industry Yes, Brands Can Turn Customer Service Into a Profit Centre Patricia Staino October 10, 2024 Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line. Sales Operations Consumer Goods Customer Experience Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Collaboration Customer Experience Data Culture Digital Transformation What Is a Customer Portal – And Why Do You Need One? Christina Keohane July 2, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Best Practices CRM Digital Transformation AI What’s the Revenue Impact of Using AI-Driven Marketing Strategies? Salesforce EMEA June 28, 2024 Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how. Commerce Analytics Thought Leadership Customer Relationships What is Generative CRM — And What Will It Mean for Your Business? Salesforce EMEA June 24, 2024 Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences. CRM Data Culture Sales Salesblazer The Complete Guide to Building a Sales Forecast Paul Bookstaber May 31, 2024 Set your company up for predictable revenue growth with the right forecasting processes and tools. Salesblazer Customer Experience Sales AI Your Industry Is Using AI To Improve Customer Service — Are You? Salesforce EMEA May 29, 2024 AI in customer service is enhancing the way businesses interact with customers across all industries. See how you could benefit from it. Customer Experience Service Service Cloud Public Sector 3 Ways AI Can Improve Public Sector Service and Multiple Citizen Trust Jane Armstrong April 19, 2024 Trust is top of mind for governments across the globe, and AI can help them gain efficiencies and enhance citizen trust. Digital Transformation Public Sector Service AI Everything You Need To Know About AI Copilots for CRM Salesforce EMEA April 2, 2024 AI copilots for CRM are closing the gap between staff and technology. Find out how to enable your team with advanced AI assistance. CRM Data Culture Sales
AI AI-Powered Agents Won’t Take Your Job, They’ll Improve It John Arlidge October 30, 2024 New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative. Generative AI Customer Experience Customer Success
Industry Yes, Brands Can Turn Customer Service Into a Profit Centre Patricia Staino October 10, 2024 Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line. Sales Operations Consumer Goods Customer Experience
Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Collaboration Customer Experience Data Culture
Digital Transformation What Is a Customer Portal – And Why Do You Need One? Christina Keohane July 2, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Best Practices CRM Digital Transformation
AI What’s the Revenue Impact of Using AI-Driven Marketing Strategies? Salesforce EMEA June 28, 2024 Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how. Commerce Analytics Thought Leadership
Customer Relationships What is Generative CRM — And What Will It Mean for Your Business? Salesforce EMEA June 24, 2024 Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences. CRM Data Culture Sales
Salesblazer The Complete Guide to Building a Sales Forecast Paul Bookstaber May 31, 2024 Set your company up for predictable revenue growth with the right forecasting processes and tools. Salesblazer Customer Experience Sales
AI Your Industry Is Using AI To Improve Customer Service — Are You? Salesforce EMEA May 29, 2024 AI in customer service is enhancing the way businesses interact with customers across all industries. See how you could benefit from it. Customer Experience Service Service Cloud
Public Sector 3 Ways AI Can Improve Public Sector Service and Multiple Citizen Trust Jane Armstrong April 19, 2024 Trust is top of mind for governments across the globe, and AI can help them gain efficiencies and enhance citizen trust. Digital Transformation Public Sector Service
AI Everything You Need To Know About AI Copilots for CRM Salesforce EMEA April 2, 2024 AI copilots for CRM are closing the gap between staff and technology. Find out how to enable your team with advanced AI assistance. CRM Data Culture Sales