Media Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalisation Ismael Brown November 21, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. AI Automation Data Culture Commerce Average Order Value: 10 Practical Ways to Increase Cart Size Lauren Wallace November 19, 2024 From product bundles to loyalty programmes and more, here are ten expert tips to grow average order value. AI Commerce Customer Experience Commerce 3 Ways To Turn Social Scrolls Into Shopping Sprees Lauren Wallace November 8, 2024 Shoppable content lets customers easily move from browsing to buying — without interrupting their scroll session. Here’s how you can increase conversions while telling your brand’s story. Business as a Platform for Change Commerce Customer Experience AI AI-Powered Agents Won’t Take Your Job, They’ll Improve It John Arlidge October 30, 2024 New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative. Customer Experience Customer Success Thought Leadership Industry Yes, Brands Can Turn Customer Service Into a Profit Centre Patricia Staino October 10, 2024 Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line. Consumer Goods Customer Experience Sales Strategy Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Collaboration Customer Experience Data Culture Best Practices What Is a Customer Portal – And Why Do You Need One? Christina Keohane July 2, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Best Practices CRM Digital Transformation AI What’s the Revenue Impact of Using AI-Driven Marketing Strategies? Salesforce EMEA June 28, 2024 Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how. Commerce Analytics Thought Leadership Customer Relationships What is Generative CRM — And What Will It Mean for Your Business? Salesforce EMEA June 24, 2024 Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences. CRM Data Culture Sales Salesblazer The Complete Guide to Building a Sales Forecast Paul Bookstaber May 31, 2024 Set your company up for predictable revenue growth with the right forecasting processes and tools. Salesblazer Customer Experience Sales
Media Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalisation Ismael Brown November 21, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. AI Automation Data Culture
Commerce Average Order Value: 10 Practical Ways to Increase Cart Size Lauren Wallace November 19, 2024 From product bundles to loyalty programmes and more, here are ten expert tips to grow average order value. AI Commerce Customer Experience
Commerce 3 Ways To Turn Social Scrolls Into Shopping Sprees Lauren Wallace November 8, 2024 Shoppable content lets customers easily move from browsing to buying — without interrupting their scroll session. Here’s how you can increase conversions while telling your brand’s story. Business as a Platform for Change Commerce Customer Experience
AI AI-Powered Agents Won’t Take Your Job, They’ll Improve It John Arlidge October 30, 2024 New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative. Customer Experience Customer Success Thought Leadership
Industry Yes, Brands Can Turn Customer Service Into a Profit Centre Patricia Staino October 10, 2024 Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line. Consumer Goods Customer Experience Sales Strategy
Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Collaboration Customer Experience Data Culture
Best Practices What Is a Customer Portal – And Why Do You Need One? Christina Keohane July 2, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Best Practices CRM Digital Transformation
AI What’s the Revenue Impact of Using AI-Driven Marketing Strategies? Salesforce EMEA June 28, 2024 Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how. Commerce Analytics Thought Leadership
Customer Relationships What is Generative CRM — And What Will It Mean for Your Business? Salesforce EMEA June 24, 2024 Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences. CRM Data Culture Sales
Salesblazer The Complete Guide to Building a Sales Forecast Paul Bookstaber May 31, 2024 Set your company up for predictable revenue growth with the right forecasting processes and tools. Salesblazer Customer Experience Sales