Order Management and Fulfillment
Cut costs and deliver efficiently with order fulfillment software built directly into your CRM. Harness the most trusted fulfillment automation solution to drive growth.
Fulfill orders faster and easier with order fulfillment software.
Optimise orders for cost, speed, and sustainability with fulfillment automation.
Win loyalty with customer-centric order management.
Order Management
Enhance your customers' experience with fast and easy support tools like cancel, return, and reshipments.
Cut costs and deliver sustainably with prebuilt fulfillment flows for fast time to value.
Share real-time, store-level inventory with customers and increase store sales by 25%.*
Increase efficiency and revenue while cutting costs with Order Support.
Order Support
Harness the full power of the Customer 360. Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Provide service that exceeds customer expectations with fast and easy order support.
Transform your service centre into a revenue generator that decreases costs and increases customer loyalty.
Complete your Order Management and Fulfillment solution with products from across the Customer 360.
Commerce Cloud
Achieve goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform.
Service Cloud
Make support personal across self-service, contact centers, and in the field with built-in AI and real-time data.
Digital Storefronts
Deliver commerce your way with templates, composable storefronts, headless APIs, or all three.
Get the most out of your order fulfillment software with thousands of partner apps and experts.
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Order Management and Fulfillment FAQ
Fulfillment software is the process of capturing, routing, and delivering customer orders from any channel. Track orders placed, allocate and surface inventory, and route orders sustainably all in one customer-centric solution.
A CRM focuses on managing and nurturing customer relationships like making a sale or managing a service case. Salesforce Order Management's fulfillment and routing engine is built directly into your CRM and differentiates your customers delivery, like offering same day shipping, curbside pickup, or ship from store.
Bringing together connected customer data, order data, and prebuilt fulfillment flows help you get to market quickly. With fulfillment automation baked into Salesforce, you'll deliver every order with speed, cost, and sustainability in mind.
Consider business needs and customer expectations. Are your current fulfillment strategies and options allowing you to scale in the way your customers expect? Look into how you're using connected data to your advantage – automation tools that differentiate every delivery and prebuilt fulfillment template tools to unlock efficiencies.
Fulfill your customers' orders faster, reduce shipping costs, and drive loyalty with customer-centric post purchase experiences.