Marketing Cloud
2024 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
Discover why Salesforce was recognized as a Leader for the seventh year in a row and placed highest in “ability to execute.”
Read the latest reports and research from top analyst firms.
Sales Cloud
2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms.
Salesforce is named a Leader in the Magic Quadrant™ for SFA Platforms for the 18th year in a row.
Sales Cloud
2024 Gartner® Peer Insights™ Customers’ Choice for Sales Force Automation Platforms.
Salesforce is the only vendor in the Customers’ Choice Quadrant.
Marketing Cloud
2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
See why Gartner® named Salesforce a Leader for the seventh year in a row in the 2024 Magic Quadrant™ for B2B Marketing Automation Platforms.
Revenue Cloud
2023 Gartner® Magic Quadrant™ for Configure, Price and Quote Applications
Salesforce CPQ is named a Leader in the Gartner® Magic Quadrant™ for Configure, Price and Quote Applications for the 7th year in a row.
Sales Cloud
2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Read the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center report and see how Salesforce was named a Leader with {product.sales}} being evaluated.
Marketing Cloud
2024 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
Discover why Salesforce was recognized as a Leader for the seventh year in a row and placed highest in “ability to execute.”
Commerce Cloud
2023 Gartner® Magic Quadrant™ for Digital Commerce
See why Gartner has recognized Salesforce as a Leader in Digital Commerce – for the eighth year in a row.
Analytics
2024 Gartner® Magic Quadrant™ for Analytics and Business Intelligence Platforms
See why Gartner named Tableau from Salesforce a Leader in the Gartner® Magic Quadrant™ for Analytics and Business Intelligence Platforms for the 12th consecutive year.
MuleSoft
2024 Gartner® Magic Quadrant™ for API Management
Salesforce (MuleSoft) is named a Leader in API Management for the 9th consecutive year.
Platform
2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms
Gartner Names Salesforce a Leader in Magic Quadrant for Enterprise Low-Code Application Platforms.
MuleSoft
2024 Gartner® Magic Quadrant™ for Integration Platform as a Service (iPaaS)
Salesforce (MuleSoft) is named a Leader in iPaaS for the 9th consecutive year.
Data Cloud
2024 Gartner® Magic Quadrant™ for Customer Data Platforms
Furthest in completeness of vision. Highest in ability to execute. Discover why Gartner® recognized Salesforce as a Leader.
Multi Cloud
The Forrester Wave™: Customer Analytics Technologies, Q2 2024
See how Forrester evaluated 11 Customer Analytics Technology providers and why Salesforce was named a Leader.
Data Cloud
Salesforce is named a Leader in The Forrester Wave™: Customer Data Platforms for B2C, Q3 2024
See how Forrester evaluated 12 CDP vendors and why Salesforce is named a Leader.
Sales Cloud
Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy
Gain insights on CRM use today and how businesses are investing in customer-centricity tomorrow with this study commissioned by Salesforce.
Revenue Cloud
Forrester Consulting: The Rise of Revenue Operations
89% of businesses will be focused on RevOps in the next 2 years. Read the new research from Forrester Consulting to see why.
Service Cloud
Salesforce is named a Leader in The Forrester Wave™: Core CRM Solutions, Q3 2022
See how Forrester evaluated core CRM providers and why Salesforce is a Leader.
Marketing Cloud
Salesforce is named a Leader in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023
See how Forrester evaluated the 15 most significant cross-channel marketing hubs and why Salesforce was named a Leader.
Financial Services Cloud
Salesforce is named a Leader in the Forrester Wave™ Financial Services CRM, Q3 2023
See how Forrester evaluated financial services CRM providers, and why Salesforce was named a Leader.
AppExchange
Salesforce is named a Leader in The Forrester Wave™: SaaS Marketplaces, Q4 2023
Salesforce AppExchange, the enterprise cloud marketplace for apps and experts, has been recognized as a Leader in The Forrester Wave™: SaaS Marketplaces, Q4 2023 report.
Commerce Cloud
The Forrester Wave™: Commerce Solutions For B2B, Q2 2024 gave Salesforce the highest score in the strategy category
See what makes Salesforce a Leader in B2B Commerce.
Commerce Cloud
The Total Economic Impact™ of Salesforce B2B Commerce
See the potential return on investment companies may realize by deploying our B2B Commerce solution.
Commerce Cloud
The Total Economic Impact™ of Salesforce Commerce Cloud Composable Storefront
See the potential return on investment companies may realize by deploying our composable storefront solution.
MuleSoft
The Forrester Wave™: API Management Software
Salesforce (MuleSoft) named a Leader by Forrester in API Management Software
Sales Cloud
Salesforce CPQ and Billing win IDC CSAT Award.
See how Salesforce CPQ & Salesforce Billing can help you drive profitable growth with automated product-to-cash on CRM.
Field Service
IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment
Find out why IDC MarketScape recognized Salesforce as a Leader in Field Service Management Solutions for Utilities in their latest report.
Field Service
IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment
Download the IDC MarketScape report to discover our industry-leading field service capabilities, including AI-based scheduling and optimization, user engagement solutions, and customer-centric field service.
Whitepaper
IDC White Paper: The Salesforce AI Economy Forecast
IDC predicts the Salesforce economy, powered by AI, will generate a net gain of $2.02 trillion in worldwide business revenues and 11.6 million jobs worldwide between 2022 and 2028.
Marketing Cloud
IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: Salesforce and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains
In this report from IDC, learn about the key trends, developments and vendors in the market for marketing campaign management solutions.
Commerce
The IDC MarketScape: Worldwide Enterprise B2B Digital Commerce Applications 2023–2024 Vendor Assessment named Salesforce a Leader.
See why business agility, AI, and easy-to-use tools make Salesforce a Leader in B2B digital commerce.
Platform
IDC White Paper: The ROI of Building Apps on Salesforce
Get the IDC white paper, sponsored by Salesforce, that shows how App Cloud delivers 478% ROI.
Financial Services Cloud
IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications 2023 Vendor Assessment
See how IDC Marketscape evaluated Underwriting Workbench applications for P&C commercial lines insurers and MGA's, and why Salesforce was named a leader.
Commerce Cloud
The IDC MarketScape: Worldwide Enterprise B2C Digital Commerce Applications 2024 Vendor Assessment named Salesforce a Leader
See why market awareness, AI, and developer support make Salesforce a Leader in B2C digital commerce.
Sales Cloud
Frost & Sullivan awards Salesforce CPQ.
Sell faster with Salesforce’s award-winning CPQ. See how you can sell more efficiently with configure, price, and quote capabilities built directly into your CRM.
Sales Cloud, Service Cloud
Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce.
Sales Cloud
Sales Cloud voted #1 across 40 sales grids on G2.
{product.sales}} is the standout among CRM users, earning high praise from every segment. See why in the Spring 2024 Grid Reports.
Revenue Cloud
Revenue Cloud is ranked #1 on G2 in CPQ and Revenue Management.
Hear from CRM users themselves why Revenue Cloud stands out from the crowd in this year’s Spring Grid Reports.
451 Research, part of S&P Global Market Intelligence
Salesforce Rocks its Customer Success Agenda, Rallies Partners to Hit Growth Targets
451 Research, part of S&P Global Market Intelligence, highlights the Customer Success Group and our Partner strategy as key factors in Salesforce’s path to $50B.
Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Ilona Hansen, Steve Rietberg, Varun Agarwal, Guy Wood, 5 September, 2023
Gartner, Magic Quadrant for Configure, Price and Quote Applications, Mark Lewis, Dayna Radbill, 11 December 2023
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November, 2023
Gartner, Magic Quadrant for Multichannel Marketing Hubs, Rob Brosnan, Tia Smart, Benjamin Bloom, Julia Multedo, Greg Carlucci, 26 September 2023
Gartner, Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeffrey L. Cohen, Matt Wakeman, Jeff Goldberg, Alan Antin, 20 September 2023
Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Aditya Vasudevan, Jason Daigler, 21 August 2023
Gartner, Magic Quadrant for Customer Data Platforms, Lizzy Foo Kune, Benjamin Bloom, Rachel Smith, Adriel Tey, Suzanne White, David Walters, 14 February 2024
Gartner, Magic Quadrant for Analytics and Business Intelligence Platforms, Kurt Schlegel, Anirudh Ganeshan, David Pidsley, Julian Sun, Georgia O'Callaghan, Christopher Long, Kevin Quinn, Fay Fei, Edgar Macari, Jamie O'Brien, 20 June 2024
Gartner, Magic Quadrant for API Management, Shameen Pillai, Kimihiko Iijima, Mark O'Neill, John Santoro, Paul Dumas, Andrew Humphreys, Nicholas Carter, 11 October 2023
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kimihiko Iijima, Mike West, Kyle Davis, Akash Jain, Paul Vincent, 17 October 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Forrester, Forrester Wave for Customer Analytics Technologies, Q2 2024, Brandon Purcell 5 June 2024
Forrester, Forrester Wave for Customer Data Platforms for B2C, Q3 2024, Joe Stanhope, 17 September, 2024
Forrester, Forrester Wave for Partner Relationship Management, Q3 2023, Hannibal Scipio, 24 July 2023
Forrester, Forrester Wave for Core CRM Solutions, Q3 2022, Kate Leggett, 27 July, 2022
Forrester, Forrester Wave for Cross-Channel Marketing Hubs, Q1 2023, Rusty Warner, Xiaofeng Wang, 9 March 2023
Forrester, Forrester Wave for Customer Analytics Technologies, Q2 2024, Brandon Purcell 5 June 2024
Forrester, Forrester Wave for Financial Services CRM, Q3 2023, Alyson Clarke, 15 August, 2023
Forrester, Forrester Wave for SaaS Marketplaces, Q4 2023, Liz Herbert, 4 October 2023
The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
Copyright © 2024 IDC. All rights reserved.
Copyright © 2024 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
Copyright © 2024 G2.com, Inc. All rights reserved.
Copyright © 2024 S&P Global Market Intelligence. All rights reserved.