Consumer Goods Cloud for Service Pricing

Find the right Consumer Goods Cloud for Service pricing, add-ons and support services for your business.

Grow customer satisfaction and revenue.

Consumer Goods Cloud for Service - Enterprise

£ 180

user/month

Consumer Goods Cloud for Service - Unlimited

£ 320

user/month

Consumer Goods Cloud for Service - Einstein 1

£ 520

user/month

Consumer Goods Cloud Data Model

Omni-Channel Routing

Service Console Apps

Telesales

Penny Perfect Pricing

Industry Flows

Einstein Conversation Insights

Sales Engagement

Premier Success Plan*

The Best of Salesforce Service for Consumer Goods

Consumer Goods Cloud for Service - Enterprise

£ 180

user/month

Consumer Goods Cloud for Service - Unlimited

£ 320

user/month

Consumer Goods Cloud for Service - Einstein 1

£ 520

user/month

Consumer Goods Cloud Data Model

Einstein Conversation Insights

Sales Engagement

Einstein Article Recommendations

Feedback Management

Available for purchase Available for purchase

Data Cloud*

Available for purchase Available for purchase

Consumer Goods Cloud for Service - Enterprise

£ 180

user/month

Consumer Goods Cloud for Service - Unlimited

£ 320

user/month

Consumer Goods Cloud for Service - Einstein 1

£ 520

user/month

Omni-Channel Supervisor

Omni-Channel Routing

Help Centre Knowledge

Knowledge (Read-Only)

Slack

Available for purchase Available for purchase

Consumer Goods Cloud for Service - Enterprise

£ 180

user/month

Consumer Goods Cloud for Service - Unlimited

£ 320

user/month

Consumer Goods Cloud for Service - Einstein 1

£ 520

user/month

Service Console Apps

Industry-Specific Components

Service Contracts

Live Agents

Available for purchase

Einstein Bots

Additional $75 USD/user/month

Enhanced Messaging

Additional $75 USD/user/month Additional $75 USD/user/month

Experience Cloud for Consumer Goods

Additional $75 USD/user/month Additional $75 USD/user/month

Consumer Goods Cloud for Service - Enterprise

£ 180

user/month

Consumer Goods Cloud for Service - Unlimited

£ 320

user/month

Consumer Goods Cloud for Service - Einstein 1

£ 520

user/month

Telesales

Penny Perfect Pricing

Sales Engagement

Products & Price Books

Consumer Goods Cloud Intelligence

Available for purchase Available for purchase

Consumer Goods Cloud for Service - Enterprise

£ 180

user/month

Consumer Goods Cloud for Service - Unlimited

£ 320

user/month

Consumer Goods Cloud for Service - Einstein 1

£ 520

user/month

Industry Flows

Einstein Article Recommendations

Identity Verification

Business Rules Engine

Omni Studio

Data Processing Engine (DPE)

Decision Tables

Developer Pro Sandbox

Available for purchase

Full Sandbox

Available for purchase 1 full sandbox included per org 1 full sandbox included per org

Partial Sandbox

1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org

Service Cloud Voice

Available for purchase Available for purchase

Einstein for Service

Available for purchase Available for purchase

Then, choose the Success Plan that’s right for your business.

With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licences
  • Access to Knowledge Articles, documentation and Trailhead
  • Global Trailblazer Community

Premier Success Plan*

Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalised experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Story
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximise your ROI.

Consumer Goods Cloudfor Service Pricing FAQs

Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at (+44) 800 086 8530 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at (+44) 800 086 8530 to discuss options.

Yes. Customers have the flexibility to buy industry products with other Salesforce products, such as Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organisation.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption and support plans to our customers. Click here to learn more.

You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at (+44) 800 086 8530 to see what works for your business.