Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Saïd Business School gains 5,000 hours to focus on student experience
Universities compete on a global scale. Here’s how one of the best is meeting changing expectations
Customer Story
Automation keeps Spotify's ad business growing year over year.
Learn how the streaming giant boosted advertising sales and improved productivity.
Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Salesforce Customer 360 to build stronger connections and drive sales with personalised interactions on every channel.
Customer Story
Brown Thomas Arnotts grows online revenue with greater integration.
Brown Thomas Arnotts reinvents retail and boosts ecommerce sales with seamless customer journeys.
Customer Story
How N26 is better serving its customers with Marketing and Service Cloud.
Data-driven service and marketing makes banking easier and more intuitive for customers and employees alike.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
Expereo boosts CSAT 25% with frictionless sales and service
Discover how this global connectivity leader has improved customer experiences and increased sales
Customer Story
Sport England launches a digital loans & grants platform in 3 months
Learn how to use data & CRM to distribute loan funding with speed, transparency, & personalisation.
Customer Story
Scottish National Investment Bank processes funding requests faster
Learn how the development bank has used Salesforce to simplify the investment lifecycle.
Customer Story
Reconomy handles double-digit growth the smart way
Find out how one company created a scalable connected ecosystem with Salesforce
Customer Story
Royal Brompton & Harefield Hospitals launches a digital call tracking system that helps teams do more with less.
Royal Brompton & Harefield Hospitals (RB&HH) are the largest specialist heart and lung centre in the UK and among the largest in Europe, known throughout the world for their expertise, standard of care, and research success.
Customer Story
Ottobock revolutionises customer relationships in the MedTech industry – and puts people at the heart of everything it does
How Ottobock is modernising the user experience with its “Life Lounge”.
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