Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Salesforce Customer 360 to build stronger connections and drive sales with personalised interactions on every channel.
Customer Story
Brown Thomas Arnotts grows online revenue with greater integration.
Brown Thomas Arnotts reinvents retail and boosts ecommerce sales with seamless customer journeys.
Customer Story
How N26 is better serving its customers with Marketing and Service Cloud.
Data-driven service and marketing makes banking easier and more intuitive for customers and employees alike.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
Expereo boosts CSAT 25% with frictionless sales and service
Discover how this global connectivity leader has improved customer experiences and increased sales
Customer Story
Sport England launches a digital loans & grants platform in 3 months
Learn how to use data & CRM to distribute loan funding with speed, transparency, & personalisation.
Customer Story
Scottish National Investment Bank processes funding requests faster
Learn how the development bank has used Salesforce to simplify the investment lifecycle.
Customer Story
Reconomy handles double-digit growth the smart way
Find out how one company created a scalable connected ecosystem with Salesforce
Customer Story
Royal Brompton & Harefield Hospitals launches a digital call tracking system that helps teams do more with less.
Royal Brompton & Harefield Hospitals (RB&HH) are the largest specialist heart and lung centre in the UK and among the largest in Europe, known throughout the world for their expertise, standard of care, and research success.
Customer Story
Ottobock revolutionises customer relationships in the MedTech industry – and puts people at the heart of everything it does
How Ottobock is modernising the user experience with its “Life Lounge”.
Customer Story
DPD delivers more parcels and collects more smiles with Salesforce
Learn how the parcel company has achieved greater efficiency, agility, and sustainability
Customer Story
3 weeks’ work in 1 day: How Schneider Electric serves customers faster.
For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction.
Customer Story
Zai creates a personalised customer experience with Salesforce
Find out how global payments business Zai leverages Salesforce to choreograph and personalise each customer experience.
Customer Story
Jurassic Fibre goes from start-up to scale-up with Salesforce
Find out how one local broadband provider doubled its annual growth and automated 80% of its sales admin.
Customer Story
From 6 systems to 1: How Cruise drives efficiency and boosts productivity.
Learn how Salesforce experts helped the driverless rideshare company transform in four months.
Customer Story
Harwoods Group uses Salesforce to increase annual margins by £6 million.
Find out how Harwoods Group is transforming its business model.
Customer Story
ENGIE is creating a greener future by unifying its data.
Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
Customer Story
GE Renewable Energy creates a user-friendly B2B storefront.
Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
Customer Story
Santander UK helps more SMEs achieve their international trade ambitions with Salesforce.
Bank provides businesses with personalised recommendations for expanding into new markets and making new connections with a pioneering digital platform.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Transparency set to increase Ideal Standard’s project sales by 40%.
Find out how Salesforce is helping sales teams choreograph every single customer touchpoint.
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