Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
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Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Formula 1 drives the next era of fan engagement
Forget everything you thought you knew about motor racing. Formula 1 is engaging the next generation of fans with hyperpersonalised content and connected experiences in real time.
Customer Story
Vindis Group takes Automotive Cloud for a test drive
Vindis Group combines Driver 360 and Vehicle 360 to create outstanding customer experiences.
Customer Story
Cognism uses Salesforce to grow by 500% in three years
Find out how a sales contact data business uses Salesforce to help convert 25% of all inbound sales leads
Customer Story
Veolia UK&I puts people and the planet first with Salesforce
Discover how this leader in ecological transformation is blazing a trail on the pathway to net zero.
Customer Story
The Brain Tumour Charity transforms donor engagement with Salesforce
By building personalised customer journeys through Salesforce, the charity is reaching new levels of supporter engagement and encouraging greater giving
Customer Story
Currys’ omnichannel experience wows customers with Salesforce
Find out how the UK’s electrical retailer of choice took omnichannel to the next level
Customer Story
LetsGetChecked achieves exponential growth in home healthcare revolution
Find out how world-leading home healthcare business handled +1,500 annual growth with Salesforce.
Customer Story
GoHenry Makes Kids Smart With Money
Find out how trailblazing fintech doubled in two years with Salesforce
Customer Story
Pets at Home boosts customer service and satisfaction with Salesforce.
Pets at Home delights more customers with greater efficiency and affordability.
Customer Story
Cytiva Helps Improve Patient Outcomes by Delivering the Right Products at the Right Time
Cytiva meets growing demand in life sciences sector with greater collaboration, richer insights, faster customer quotes, simpler account planning and better pipeline visibility.
Customer Story
Headspace champions wellbeing and accelerates its growth.
Headspace has used Salesforce to help its team navigate change and address increases in demand.
Customer Story
Audioboom waxes LIRICAL about podcasting
Audioboom builds bespoke platform to simplify podcasting, connect more advertisers with hosts, and support 93% YoY company growth.
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