Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Ottobock revolutionises customer relationships in the MedTech industry – and puts people at the heart of everything it does
How Ottobock is modernising the user experience with its “Life Lounge”.
Customer Story
3 weeks’ work in 1 day: How Schneider Electric serves customers faster.
For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction.
Customer Story
Zai creates a personalised customer experience with Salesforce
Find out how global payments business Zai leverages Salesforce to choreograph and personalise each customer experience.
Customer Story
Jurassic Fibre goes from start-up to scale-up with Salesforce
Find out how one local broadband provider doubled its annual growth and automated 80% of its sales admin.
Customer Story
From 6 systems to 1: How Cruise drives efficiency and boosts productivity.
Learn how Salesforce experts helped the driverless rideshare company transform in four months.
Customer Story
ENGIE is creating a greener future by unifying its data.
Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
Customer Story
GE Renewable Energy creates a user-friendly B2B storefront.
Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
Customer Story
Transparency set to increase Ideal Standard’s project sales by 40%.
Find out how Salesforce is helping sales teams choreograph every single customer touchpoint.
Customer Story
How Cpl has unlocked €1M worth of business value with smarter processes.
Talent and recruitment specialist increases agility, efficiency, and visibility with Salesforce.
Customer Story
Checkout.com helps more businesses thrive with Salesforce.
Find out how leading global payments provider tripled transaction volume in last three years.
Customer Story
Cognism uses Salesforce to grow by 500% in three years
Find out how a sales contact data business uses Salesforce to help convert 25% of all inbound sales leads
Customer Story
The Brain Tumour Charity transforms donor engagement with Salesforce
By building personalised customer journeys through Salesforce, the charity is reaching new levels of supporter engagement and encouraging greater giving
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